Retail Crime, Security, and Loss Prevention

Dedication About the Authors Contributors Preface Introduction A Academic Programs Alarm Systems Amateur Shoplifters Asphyxia Auras (Guilt Auras) Award Programs B Badges and Identification Cards Balancing a Cash Register Bank Deposits Best Practice: Shoplifting Bomb Threats BURGLARY (24-hour stores, e.g., Convenience Stores, Gas Stations, Drug, Grocery, and Liquor Stores) C Cables Case Management and Electronic Incident Reporting Cash Control: Automated Cash Office Security Cash Register Manipulations CCTV: An Historical Perspective in Retailing Celebrity Appearances and Special Events Celebrity and other "Sensitive" Arrest Chase/Chasing Policy Check Fraud Citizen's Arrest (Private Person's Arrest) Civil Disturbances Civil Recovery Civil Restitution Collusion Company Property Concessionaires and Tenants Conditional (Controlled) Release Conscience Letters Consent to Search Contract Security in Retail Environments Counterfeit Currency Courtroom Appearance and Testimony Crime Prevention through Environmental Design (CPTED) Customer Accident Investigations Cybersecurity Rules for the Retail Industry D Discount Violations Displays Distribution Centers/Warehouses Docks (Receiving and Shipping) Documentation Drug Store Loss Prevention Drug Testing Drugs in the Workplace E Emergency Planning for Retail Businesses Emergency Exits Employee Fraud Employee Handbook Employee Purchases and Package Control Employee Theft and Misconduct Entrapment Escort Policy and Procedure Ethical Dilemmas and Conflicts of Interest Evidence Exception Reporting Software Executive Protection Expert Witnesses Extortion F Fences and Fencing Fire and Fire Prevention Fitting Rooms and Their Control Forms Fraudulent Outsourcing and Invoicing Fraudulent Refunds G Ghost Employees Gift Card Fraud Good Housekeeping as a Shrinkage Prevention Tool Grab and Run Grocery Loss Prevention H Highjacking Prevention History of Private Security "Holds"/ Hold Procedures Hotlines: The Modern Employee Hotline: Incident Report Management From A to Z I Incident Reporting: Electronic International Foundation for Protection Officers (IFPO) Integrity Testing of Sales Associates Integrity Tests Interactive Video Training International Association of Professional Security Consultants Inter-Store and Other Transfers Interviews and Interrogations: The Process of Interviewing and Interrogation Investigations J Jewelry (Fine) Juveniles K Key Control Kleptomania Known Loss Reports L Labor Disputes: Managing Them Labor Disputes: Some Considerations Law Enforcement Officers as LP Agents Law Enforcement Retail Partnership Network Legal Cases by Subject Matter (Case Law) Legal Considerations Liaison with Law Enforcement Lighting: Outside Lockers Loss Prevention as a Concept Loss Prevention Manuals: Content & Preparation Lost or Unaccompanied Children M Malls and Shopping Centers Manuals for Security/LP: Protection of Contents Membership Stores Merchandise Inventory Miranda Rights Mission Statement Security Department Function N Negligence in the Employment of LP Personnel Night Depositories "No Touch" Policy O "Oh Shit Syndrome" On-the-Job Training (OJT) Organized Retail Theft P Parking Lot Crimes and Other Problems Performance and Development Review Process Polygraph Post Orders Pre-Employment Screening Premises and Personal Injury Liability Preteen and Teenage Shoplifting Preventing Theft of Merchandise by "Customers" Product Tampering:-An Historical Perspective Product Tampering and Contamination Proprietary Information Prosecution vs. Release Public Restrooms Q Quick Change Artists Quotas and Goals R Report Writing Requests by Shoplifting Detainees Restaurants in Stores Retail Fraud Retail Merchandising in Casinos RFID-Informed Consent: Ethical Considerations of RFID* Riots Robbery: Prevention Checklists and Questionnaire Roof Security S Security and Emergency Communications Security Mirrors Security Surveys Security Technology and the Retail Industry: A Glimpse into the Future of Loss Prevention Selected Security-Related Organizations Selecting and Hiring Loss Prevention Personnel Sell More, Lose Less: Understanding the Behavior of Shoppers and Thieves Sex Crimes in the Retail Environment Shoplifter Diversion: Don't Just Stop Shoplifters-Get Them to Stop Shoplifting Shoplifter Profiling: A Retail Loss Prevention Tool Shoplifting Shoplifting, Definition Shoplifting and Organized Retail Theft Shortage Awareness Programs Shrinkage Reduction: A Plan that Actually Reduces Shrink Small Claims Court Special Police Powers for Security Officers: Issues for Consideration Stockrooms and Other Back-of-the-Store Areas Subliminal Messaging Subpoenas Sudden in Custody Death Supply Chain Security Overview for Retailing Surveillance T Standards of Conduct Standards of Conduct Threat Assessment and Management: An Integrative Approach Ticket Switching Till Taps Time Card Violations and Time Falsification Training Trash Trespass U Use of Off-Duty Police Officers in Loss Prevention Use of Private Investigators by Retailers V Vandalism Vendor Fraud, Badging, and Control Vendor Relations Video Surveillance: From CCTV to IP and Beyond Visitor Badging and Control VSOs vs. Plainclothes W Weapons Why Do Our Employees Steal? Window Smashing Winning the Battle Through Pre-Employment Screening for Loss Prevention Professionals: Ten Critical Things You Need to Know Witnesses and Their Reports Women and Minorities in Retail Security Today Women in Loss Prevention Working to Stop Robbery-A Grocery Store Perspective World's Largest Retail Trade Association: The National Retail Federation's Role in Retail Loss Prevention Workplace Violence: Zero Tolerance is Not Enough Definitions Index