Recognizing Public Value

By: Mark H. Moore

Write A Review

Hardcover | 31 January 2013 | Edition Number 1

At a Glance

Hardcover
496 Pages

Dimensions(cm)
24.07 x 16.01 x 3.8

Hardcover

$159.75

or 4 interest-free payments of $39.94 with

Ships in 10 to 15 business days

Mark H. Moore's now classic Creating Public Value offered advice to public managers about how to create public value. But that book left a key question unresolved: how could one recognize (in an accounting sense) when public value had been created? Here, Moore closes the gap by setting forth a philosophy of performance measurement that will help public managers name, observe, and sometimes count the value they produce, whether in education, public health, safety, crime prevention, housing, or other areas. Blending case studies with theory, he argues that private sector models built on customer satisfaction and the bottom line cannot be transferred to government agencies. The Public Value Account (PVA), which Moore develops as an alternative, outlines the values that citizens want to see produced by, and reflected in, agency operations. These include the achievement of collectively defined missions, the fairness with which agencies operate, and the satisfaction of clients and other stake-holders.

But strategic public managers also have to imagine and execute strategies that sustain or increase the value they create into the future. To help public managers with that task, Moore offers a Public Value Scorecard that focuses on the actions necessary to build legitimacy and support for the envisioned value, and on the innovations that have to be made in existing operational capacity.

Using his scorecard, Moore evaluates the real-world management strategies of such former public managers as D.C. Mayor Anthony Williams, NYPD Commissioner William Bratton, and Commissioner of the Minnesota Department of Revenue John James.

Industry Reviews

The idea that public managers should operate more like business managers gained momentum in the 1980s, and it continues today. Many reformers and politicians insist that managers should identify the 'customers' for public services and measure agency performance.

Moore's new book examines the difficulties in applying this approach to public services, particularly with respect to performance measurement. He argues that private sector methods do not measure the 'public value' created by a wide range of state and local agencies...

His case studies demonstrate that it is possible for public managers to incorporate helpful elements of private sector performance measurement, but that it is essential to recognise the special nature of the public value created by public service agencies.--M. E. Ethridge"Choice" (09/01/2013)

Shipping

	Standard Shipping	Express Shipping
Metro postcodes:	$9.99	$14.95
Regional postcodes:	$9.99	$14.95
Rural postcodes:	$9.99	$14.95

Orders over $79.00 qualify for free shipping.

How to return your order

At Booktopia, we offer hassle-free returns in accordance with our returns policy. If you wish to return an item, please get in touch with Booktopia Customer Care.

Additional postage charges may be applicable.

Defective items

If there is a problem with any of the items received for your order then the Booktopia Customer Care team is ready to assist you.

For more info please visit our Help Centre.

You Can Find This Book In

Non-Fiction Politics & Government Public Administration Central Government Central Government Policies Business & Management Management & Management Techniques Organisational Theory & Behaviour Economics

List of Figures and Tables	p. xi
Introduction	p. 1
William Bratton and the New York City Police Department: The Challenge of Defining and Recognizing Public Value	p. 19
William Bratton and the Origin of Compstat	p. 19
Developing a Public Value Account: A "Bottom Line" for Public Agencies?	p. 31
A Compelling Private-Sector Metaphor	p. 31
A "Public Value Account" for Public Agency Managers	p. 43
Summary	p. 69
Mayor Anthony Williams and the D.C. Government: Strategic Uses of a Public Value Scorecard	p. 72
Mayor Anthony Williams and the Politics of Performance	p. 72
Strategic Uses of Performance Measurement: From Public Value Accounts to Public Value Scorecards	p. 82
Why Effective Performance Measurement and Management Are Rare in the Public Sector	p. 84
Strategic Management in Government and the Public Value Account	p. 101
The Public Value Scorecard: A "Balanced Scorecard" for Strategic Management in the Public Sector	p. 106
How a Public Value Scorecard Can Support Strategic Public Management	p. 111
Summary	p. 125
John James and the Minnesota Department of Revenue: Embracing Accountability to Enhance Legitimacy and Improve Performance	p. 132
John James and the Legislative Oversight Committee	p. 132
Facing the Problem of Democratic Accountability	p. 144
James's Accountability to His Authorizers	p. 145
An Analytic Framework for Diagnosing and Evaluating Accountability Relationships	p. 154
Groping toward Improvement	p. 161
Using Public Value Propositions to Engage and Manage the Authorizing Environment	p. 174
Summary	p. 178
Jeannette Tamayo, Toby Herr, and Project Chance: Measuring Performance along the Value Chain	p. 184
Jeannette Tamayo, Toby Herr, and Performance Contracting in Illinois	p. 184
Deciding What to Measure and Where along the Value Chain	p. 195
Measuring along the Value Chain	p. 197
Creating a Public Value Account for Welfare-to-Work Programs	p. 210
An Operational Capacity Perspective on Project Chance	p. 222
Summary	p. 238
Diana Gale and the Seattle Solid Waste Utility: Using Transparency to Legitimize Innovation and Mobilize Citizen and Client Coproduction	p. 244
Diana Gale and the Garbage Overhaul	p. 244
Public-Sector Marketing and the Mobilization of Legitimacy, Support, and Coproduction	p. 256
Understanding Gale's Strategic Calculation: The Arrows of the Strategic Triangle	p. 260
A Comparison to the Private Sector: Marketing and Public Relations	p. 272
Marketing and Public Relations in the Public Sector	p. 276
Using Measures of Public Relations Performance to Produce Public Value	p. 281
Summary	p. 287
Duncan Wyse, Jeff Tryens, and the Progress Board: Helping Polities Envision and Produce Public Value	p. 292
Duncan Wyse, Jeff Tryens, and the Oregon Benchmarks	p. 292
From Organizational Accountability to Political Leadership	p. 305
Beyond Agency Accountability: Using Performance Measurement to Mobilize a Polity	p. 309
Securing an Institutional Base and Building a Political Constituency for the Use of Performance Measurement in Politics and Management	p. 316
Partisan Politics and Political Ideology in Defining and Recognizing Public Value	p. 322
The Public Value Account as a Flexible, Politically Responsive Hierarchy of Goals and Objectives	p. 330
Practical Use of the Oregon Benchmarks	p. 337
Summary	p. 341
Harry Spence and the Massachusetts Department of Social Services: Learning to Create Right Relationships	p. 344
Harry Spence and the Professional Learning Organization	p. 344
Navigating the "Expert Slope" in Public Management	p. 361
An Impossible Job?	p. 363
Looking to Private-Sector Learning Organizations	p. 385
Summary	p. 395
Conclusion	p. 400
Appendix: A Public Value Scorecard for Public Managers	p. 419
Notes	p. 423
Acknowledgments	p. 467
Index	p. 469
Table of Contents provided by Ingram. All Rights Reserved.

Recognizing Public Value

At a Glance

Hardcover

Industry Reviews

Shipping

How to return your order

Defective items

You Can Find This Book In

More in Public Administration

The Barons of European Industry

Routledge Library Editions: Economics of the European Union

The Common Fisheries Policy of the European Community

Routledge Library Editions: Economics of the European Union

Customs Unions and Trade Conflicts

The Enlargement of the European Community

Economic Divergence in the European Community

Routledge Library Editions: Economics of the European Union

Environmental Profiles of European Business

Routledge Library Editions: Economics of the European Union

Ethics & European Security

Routledge Library Editions: Economics of the European Union

European Industrial Policy

Routledge Library Editions: Economics of the European Union

European Technological Collaboration

Routledge Library Editions: Economics of the European Union

Europe's Domestic Market

Routledge Library Editions: Economics of the European Union

Free Trade and Competition in the EEC

Law, Policy and Practice

Nursing in the European Community

Routledge Library Editions: Economics of the European Union

Planning in Europe

Routledge Library Editions: Economics of the European Union

The Politicisation of Business in Western Europe

Routledge Library Editions: Economics of the European Union

The Politics of Coal's Decline

The Industry in Western Europe

The Power of the Purse in the European Communities

Routledge Library Editions: Economics of the European Union

Protection and Industrial Policy in Europe

Routledge Library Editions: Economics of the European Union

Public Enterprise in Western Europe

Routledge Library Editions: Economics of the European Union

Regional Development in the European Economic Community

Routledge Library Editions: Economics of the European Union

The Regions and the European Community

The Regional Response to the Single Market in the Underdeveloped Areas

The Romanian Economy in the Twentieth Century

Routledge Library Editions: Economics of the European Union

The Spanish Economy in the 20th Century

Routledge Library Editions: Economics of the European Union

Western Europe

Technology and the Future

From Labs to Jabs

How agility, ability and adaptability led to the success of India's COVID-19 vaccination program

From Labs to Jabs

How agility, ability and adaptability led to the success of India's COVID-19 vaccination program

This product is categorised by