Quality Without Tears

The Art of Hassle-Free Management

By: Philip B. Crosby

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Paperback | 30 May 1995 | Edition Number 1

At a Glance

Paperback
224 Pages

Edition Type
New edition

Dimensions(cm)
21 x 14 x 1.5

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Now available in trade paperback, this mega-seller brings the timeless message of "the leading evangelist of quality" (as Time called Philip Crosby) to an ever-widening audience. Drawing on quality lessons learned from hundreds of corporate and government clients and presenting them through practical step-by-step guidance, Crosby shows managers at all levels how to build quality into all aspects of their operations.

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Preface	p. ix
Preface to the Original Edition	p. xi
The Profile of a Problem Organization	p. 1
The Quality Vaccine	p. 6
Demotivation	p. 14
A Quality Carol	p. 36
Determination	p. 53
The First Absolute: The Definition of Quality is Conformance to Requirements	p. 59
The Second Absolute: The System of Quality is Prevention	p. 66
The Third Absolute: The Performance Standard is Zero Defects	p. 74
The Fourth Absolute: The Measurement of Quality is the Price of Nonconformance	p. 85
Education	p. 87
Implementation	p. 97
Team Actions	p. 106
Team Executions	p. 114
The Saving of Emory Spellman	p. 125
The Dehassling of Lightblue	p. 142
Some Success Stories	p. 148
Mixing the Vaccination Serum	p. 155
How Come Very Little Ever Improves All By Itself?	p. 172
Guidelines for Browsers	p. 175
Index	p. 201
Table of Contents provided by Syndetics. All Rights Reserved.

Quality Without Tears

The Art of Hassle-Free Management

At a Glance

Paperback

Shipping

How to return your order

Defective items

You Can Find This Book In

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