Acknowledgments.
The Editors.
The Contributors.
Prologue (Angelica Thieriot)
INTRODUCTION: PATIENT-CENTERED CARE MOVES INTO THE MAINSTREAM (Susan B. Frampton).
PART ONE: ESSENTIAL ELEMENTS OF PATIENT-CENTERED CARE.
CHAPTER ONE: HUMAN INTERACTIONS AND RELATIONSHIP-CENTERED CARING (Jean Watson and Susan B. Frampton).
CHAPTER TWO: ACCESS TO INFORMATION: INFORMING AND EMPOWERING DIVERSE POPULATIONS (Candace Ford Gray and Michele A. Spatz).
CHAPTER THREE: HEALING PARTNERSHIPS: THE IMPORTANCE OF INVOLVING PATIENTS, FAMILIES, AND VOLUNTEERS (Alexandra Harrison, Gail MacKean, and Margaret Cullivan).
CHAPTER FOUR: NUTRITION: THE NURTURING AND HEALING ASPECTS OF FOOD (David L. Katz and F. Nicholas Jacobs).
CHAPTER FIVE: SPIRITUAL AND CULTURAL DIVERSITY: INNER RESOURCES FOR HEALING (Steven L. Jeffers and Dennis Kenny).
CHAPTER SIX: INTEGRATING COMPLEMENTARY AND ALTERNATIVE PRACTICES INTO CONVENTIONAL CARE (David L. Katz and Ather Ali).
CHAPTER SEVEN: EFFECTS OF VIEWING ART ON HEALTH OUTCOMES (Roger S. Ulrich).
CHAPTER EIGHT: HEALING ENVIRONMENTS: CREATING A NURTURING AND HEALTHY ENVIRONMENT (Kimberly Nelson Montague and Robert F. Sharrow).
CHAPTER NINE: HEALTHY COMMUNITIES: EXPANDING THE BOUNDARIES OF HEALTH CARE (Randall L. Carter and Catherine Whalen).
PART TWO: CURRENT TRENDS IN PATIENT-CENTERED CARE.
CHAPTER TEN: BUILDING THE BUSINESS CASE FOR PATIENT-CENTERED CARE (Patrick A. Charmel).
CHAPTER ELEVEN: THE PHYSICIAN-PATIENT RELATIONSHIP IN THE PATIENT-CENTERED CARE MODEL (H. Lee Kanter and Steven F. Horowitz).
CHAPTER TWELVE: ADAPTING PATIENT-CENTERED CARE TO DIVERSE HEALTH CARE SETTINGS (Heidi Gil, Wendy W. Peche, and Philip J. Wilner).
CHAPTER THIRTEEN: INTEGRATING QUALITY AND SAFETY WITH PATIENT-CENTERED CARE (Carrie Brady and James B. Conway).
CHAPTER FOURTEEN: PATIENT-CENTERED CARE AS PUBLIC POLICY: THE ROLE OF GOVERNMENT, PAYERS, AND THE GENERAL PUBLIC (Carolyn M. Clancy, Janet M. Corrigan, and Dwight N. McNeill).
CHAPTER FIFTEEN: BREAKING DOWN THE BARRIERS TO PATIENT-CENTERED CARE (Carrie Brady and Susan B. Frampton).
Epilogue (Linda K. Kenney).
Name Index.
Subject Index.
