Preface xv
1 The World of Project Management 1
1.1 What is a Project? 1
1.1.1 Trends in Project Management 2
1.2 Project Management Versus General Management 5
1.2.1 Major Differences 5
1.2.2 Negotiation 7
1.3 Agile Project Management 8
1.4 What is Managed? The Three Goals of a Project 11
1.5 The Life Cycles of Projects 14
1.6 Selecting Projects to Meet Organizational Objectives 16
1.6.1 Nonnumeric Selection Methods 17
1.6.2 Numeric Selection Methods 18
1.7 The Project Portfolio Process 25
1.8 Sustainable Project Management 30
1.8.1 Sustainability Frameworks for Project Management 30
1.9 The Materials in this Text 32
Review Questions 33
Discussion Questions 33
Exercises 34
Incident for Discussion 35
Case: Friendly Assisted Living Facilityâ" 1 36
Case: Handstar Inc. 37
Bibliography 38
2 The Manager the Organization and the Team 40
2.1 The PMâs Roles 41
2.1.1 Facilitator 41
2.1.2 Communicator 43
2.1.3 Virtual Project Manager 46
2.1.4 Meetings Convener and Chair 47
2.2 The PMâs Responsibilities to the Project 47
2.2.1 Acquiring Resources 47
2.2.2 Fighting Fires and Obstacles 48
2.2.3 Leadership 48
2.2.4 Negotiation Conflict Resolution and Persuasion 51
2.3 Selection of a Project Manager 53
2.3.1 Credibility 53
2.3.2 Sensitivity 53
2.3.3 Leadership Style Ethics 53
2.3.4 Ability to Handle Stress 55
2.4 Project Management as a Profession 56
2.5 Projects in the Parent Organization 58
2.5.1 Inter- Organizational Projects 58
2.5.2 Organizational Support Climate and Commitment 58
2.5.3 Pure Project Organization 59
2.5.4 Functional Project Organization 60
2.5.5 Matrix Project Organization 61
2.5.6 Mixed Organizational Systems 63
2.5.7 The Project Management Office and Project Maturity 63
2.6 The Project Team 65
2.6.1 Matrix Team Problems 67
2.6.2 Intrateam Conflict 67
2.6.3 Integration Management 70
2.7 Agile Team Roles 72
Review Questions 74
Discussion Questions 75
Exercises 75
Incidents For Discussion 76
Case: Friendly Assisted Living Facilityâ" 2 77
Case: The Quantum Bank 77
Case: Southern Care Hospital 78
Bibliography 80
3 Project Activity and Risk Planning 83
3.1 From the Project Charter to the Project Plan 83
3.2 The Planning Processâ" Overview 85
3.3 The Planning Processâ" Nuts and Bolts 86
3.3.1 The Launch Meetingâ" and Subsequent Meetings 86
3.3.2 Sorting Out the Projectâ" The Work Breakdown Structure (WBS) 88
3.3.3 Extensions of the Everyday WBS 91
3.4 More on the Work Breakdown Structure and Other Aids 94
3.4.1 The RACI Matrix 95
3.4.2 A Whole- Brain Approach to Project Planning 96
3.4.3 The Design Structure Matrix 99
3.4.4 Sustainable Project Management Planning 100
3.5 Project Planning with Scrum 101
3.5.1 Scrum Artifacts Supporting Project Planning 101
3.5.2 Scrum Events for Project Planning 103
3.5.3 Risk Management with Scrum 104
3.6 Risk Management 105
Review Questions 111
Discussion Questions 112
Exercises 112
Incidents for Discussion 114
Case: Friendly Assisted Living Facilityâ" 3 115
Case: John Wiley & Sons 116
Case: Samson University 116
Bibliography 117
4 Budgeting the Project 119
4.1 Methods of Budgeting 120
4.1.1 Top- Down Budgeting 122
4.1.2 Bottom- Up Budgeting 122
4.1.3 Budgeting with Agile 123
4.2 Cost Estimating 123
4.2.1 Work Element Costing 123
4.2.2 The Impact of Budget Cuts 124
4.2.3 An Aside 126
4.2.4 Activity Versus Program Budgeting 127
4.3 Improving Cost Estimates 129
4.3.1 Forms 129
4.3.2 Learning Curves 130
4.3.3 Other Factors 132
4.4 Budget Uncertainty and Project Risk Management 134
4.4.1 Budget Uncertainty 134
4.4.2 Project Budgeting in Practice 137
4.5 Project Risk Simulation with Crystal Ball® 138
4.5.1 Considering Disaster 145
Review Questions 145
Discussion Questions 145
Exercises 146
Incidents for Discussion 148
Case: Friendly Assisted Living Facility Project Budget Developmentâ" 4 149
Case: Photstat Inc 151
Case: Building the Geddyâs dream house 151
Bibliography 152
5 Scheduling the Project 153
5.1 PERT and CPM Networks 153
5.1.1 The Language of PERT/CPM 154
5.1.2 Building the Network 154
5.1.3 Finding the Critical Path and Critical Time 156
5.1.4 Calculating Activity Slack 159
5.1.5 Doing It the Easy Wayâ" Microsoft Project (MSP) 160
5.2 Project Uncertainty and Risk Management 162
5.2.1 Calculating Probabilistic Activity Times 162
5.2.2 The Probabilistic Network An Example 163
5.2.3 Once More the Easy Way 166
5.2.4 The Probability of Completing the Project on Time 166
5.2.5 Selecting Risk and Finding D 169
5.2.6 The Case of the Unreasonable Boss 169
5.2.7 A Potential Problem: Path Mergers 170
5.3 Simulation 171
5.3.1 Incorporating Costs into the Simulation Analysis 173
5.3.2 Traditional Statistics Versus Simulation 175
5.3.3 Some Common Issues 176
5.3.4 Simulation 176
5.4 The Gantt Chart 177
5.4.1 The Chart 177
5.5 Extensions to PERT/CPM 179
5.5.1 Precedence Diagramming 179
5.5.2 Final Thoughts on the Use of These Tools 180
5.6 Scheduling with Scrum 182
Review Questions 184
Discussion Questions 185
Exercises 185
Discussion Exercise 189
Incidents for Discussion 190
Case: Friendly Assisted Living Facility Program Planâ" 5 191
Case: NutriStar 194
Case: Launching E- Collar 195
Bibliography 196
6 Allocating Resources to the Project 197
6.1 Expediting a Project 198
6.1.1 The Critical Path Method 198
6.1.2 Crashing a Project with Excel 202
6.1.3 Fast-Tracking a Project 205
6.1.4 Project Expediting in Practice 205
6.2 Resource Loading 207
6.2.1 The Charismatic VP 212
6.3 Resource Leveling 212
6.3.1 Resource Loading/Leveling and Uncertainty 219
6.4 Allocating Scarce Resources to Projects 220
6.4.1 Some Comments About Constrained Resources 221
6.4.2 Some Priority Rules 221
6.5 Allocating Scarce Resources to Several Projects 222
6.5.1 Criteria of Priority Rules 224
6.5.2 The Basic Approach 224
6.5.3 Resource Allocation and the Project Life Cycle 225
6.6 Goldrattâs Critical Chain 226
6.6.1 Estimating Task Times 228
6.6.2 The Effect of not Reporting Early Activity Completion 229
6.6.3 Multitasking 231
6.6.4 Common Chain of Events 232
6.6.5 The Critical Chain 233
Review Questions 234
Discussion Questions 235
Exercises 235
Incidents for Discussion 239
CASE: Friendly Assisted Living Facility Resource Usageâ" 6 240
CASE: Charter Financial Bank 241
CASE: Rand Contractors 242
Bibliography 243
7 Monitoring and Controlling the Project 244
7.1 The Planâ"Monitorâ" Control Cycle 244
7.1.1 Designing the Monitoring System 245
7.2 Data Collection and Reporting 246
7.2.1 Data Analysis 247
7.2.2 Reporting and Report Types 247
7.2.3 Meetings 249
7.2.4 Virtual Meetings Reports and Project Management 250
7.3 Earned Value 251
7.3.1 Earned Value for Well- Defined Projects 252
7.3.2 Earned Value for Business Projects 258
7.4 Project Control 261
7.4.1 Purposes of Control 262
7.5 Designing the Control System 263
7.5.1 Types of Control Systems 264
7.5.2 Tools for Control 265
7.6 Scope Creep and Change Control 268
7.7 Agile Approaches for Project Monitoring and Control 270
7.7.1 Agile Tools for Tracking Project Progress 270
7.7.2 Scrum Events for Project Control 272
Review Questions 273
Discussion Questions 273
Exercises 274
Incidents for Discussion 276
Case: Friendly Assisted Living Facility Updatesâ" 7 277
Case: Palmstar Enterprises Inc. 280
Case: Peak Lighting Inc. 280
Bibliography 281
8 Evaluating and Closing the Project 283
8.1 Evaluation 283
8.1.1 Evaluation Criteria 284
8.1.2 Measurement 285
8.2 Project Auditing 285
8.2.1 The Audit Process 286
8.2.2 The Audit Report 287
8.3 Project Closure 290
8.3.1 When to Close a Project 291
8.3.2 Types of Project Closure 292
8.3.3 The Closure Process 293
8.3.4 The Project Plan Closeout Report 294
8.4 Benefits Realization 296
Review Questions 297
Discussion Questions 298
Exercise 298
Incidents for Discussion 299
Case: Friendly Assisted Living Facility Auditâ" 8 299
Case: Datatech 302
Case: Ivory Tower Systems 303
Bibliography 304
Appendix A- 1
Index I- 1
