Managing Urban America

Tables, Figures, and Boxes Preface About the Authors Part One: The Environment of Urban Management Chapter 1: Managing American Cities in the Twenty-first Century Introduction: American Cities Continue to Change and Evolve How and Why American Cities Have Changed How Cities Have Improved Their Management Capacity The New Public Management Model: An Academic Response to REGO Systems Analysis and Local Policymaking Better Management Is Not Enough The Plan of the Book Suggested for Further Reading Notes Chapter 2: Cities and the System of Intergovernmental Relations Federalism Intergovernmental Relations Summary Suggested for Further Reading Notes Chapter 3: Urban Political Structure The Reform Movement Forms of City Government Ballot Type Electoral Systems Home Rule and the Legal Status of the City Summary Suggested for Further Reading Notes Part Two: Managing Conflict and Delivering Goods and Services in the Modern City Chapter 4: Urban Policymaking The Nature of Urban Policy Chief Executives The City Council Bureaucrats and Policy Citizens' Influences on City Government Summary Suggested for Further Reading Notes Chapter 5: Urban Planning and Development The Nature of City Planning Planning in a Political Environment Planning Activities Urban Economic Development Organizing for and Managing Economic Development The Politics of Urban Development Summary Suggested for Further Reading Notes Chapter 6: Decision Making and Analysis Approaches to Decision Making Decision-Making Tooks Program Analysis and Other Systematic Approaches to Decision Making Summary Suggested for Further Reading Notes Chapter 7: Urban Service Delivery Goals for Service Delivery Measuring Efficiency and Effectiveness of Urban Services Equity of Services: A Political Goal? Responsiveness in Service Delivery Alternative Service Delivery Implementing and Evaluating Urban Programs Citizen Surveys Summary Suggested for Further Reading Notes Part Three: Internal Management Processes Chapter 8: The Management Process: Theory and Practice Organizations as Open Systems Leadership Managing for Results (MFR): Managing by Objectives (MBO) and Lean Six Sigma (LSS) Potential Problems with Management Techniques New to a City Summary Suggested for Further Reading Notes Chapter 9: Managing Human Resources Organizing the Personnel Function Human Resource Management Functions Issues in Human Resource Management Labor-Management Relations Summary Suggested for Further Reading Notes Chapter 10: Finance and Budget Revenue Raising Expenditures Budgeting Summary Suggested for Further Reading Notes Part Four: The Urban Future Chapter 11: Managing the Urban Future Management and Leadership in an Age of Fiscal Crisis Suggested for Further Reading Notes Part Four: The Urban Future Chapter 11: Managing the Urban Future Management and Leadership in an Age of Fiscal Crisis Suggested for Further Reading Notes Index