Supervision as Collaboration in the Human Services

Preface - Michael J. Austin and Karen M. Hopkins Part I: Introduction 1. The Changing Nature of Human Services and Supervision - Karen M. Hopkins and Michael J. Austin 2. Defining the Learning Organization - Michael J. Austin and Karen M. Hopkins Part II: Interactional Nature of Supervision in a Learning Organization 3. Supervisory Relationships - Tamara L. Kaiser 4. Effective Interpersonal and Critical Thinking Skills - Kathleen Holtz Deal 5. Culturally Competent Practice - Anna McPhatter 6. The Collaborative Practice of Workplace Teams - Diane Vinokur-Kaplan and Patricia Miller 7. Clinical Supervision in a Learning Organization - Carol S. Cohen 8. The Evolution of Protocol-Based Supervisory Practice - Carlton E. Munson 9. Ethical Decisions and Risk Management - Frederic G. Reamer 10. Modeling Professionalism and Supervising Interns - Carolyn Knight Part III: Managerial Nature of Supervision in a Learning Organization 11. Promoting a Learning Culture - Lena T. Rodriguez 12. The Managerial Roles of the Supervisor - David Menefee 13. The Supervisor as Transformational Leader - Tom Packard 14. Supervisory Leadership as Risk-Taking and Experimentation - Burton E. Cohen 15. Creating a CultureThat Supports the Development of Staff - Mark Krueger, Michael J. Austin, and Karen M. Hopkins 16. Transferring Learning into New Organizational Processes - Rebecca Proehl 17. Facilitating Learning Through Assessing Performance Goals - Jean Kantambu Latting and Mary Beck 18. Coaching Employees with Performance Problems - Karen M. Hopkins and Michael J. Austin Part IV: Analytic Nature of Supervision in a Learning Organization 19. Developing an Agency Policy on Supervision - Barbara J. Meddin 20. Collecting and Using Data for Organizational Leadership - David Cherin 21. Environmental Scanning and Nonprofit Human Service Organizations - Kyle Farmbry 22. Scanning for Best Practices - Angela Bies 23. Charting the Course for Future Research on Supervision - Ming-sum Tsui Part V: Supervision in Different Fields of Practice 24. The Supervisor in Aging Services - Connie Saltz Corley, Jeanette Takamura, and Elbert Siegel 25. The Supervisor in Child Welfare - Kathleen C. Faller, William Meezan, Michelle Marie Mendez, John Tropman, Frank Vandervort, and Deborah Willis 26. The Boundary Spanning Approach to Supervising Health and Mental Health Service Staff - Toba Schwaber Kerson 27. Supervising and Collaborating to End Poverty in Welfare to Work Programs - Brenda Solomon Index About the Editors, About the Contributors