From Chaos to Confidence

Susan Campbell, a psychologist specializing in organizational change and conflict management and a corporate consultant to managers of Fortune 500 companies such as Apple, Hewlett-Packard, 3M, and General Electric, knows that today's workers face the threat of obsolescence every day. That is why she urges workers at every level to move beyond what she calls the "Security Control" attitude and embrace the "Learning/Discovery" approach that is rewarding for company and employee alike. From Chaos to Confidence reveals the six core "meta-skills" that enable companies - and most important, individuals - to make this paradigm shift to the new learning-oriented organization.
Working with the six meta-skills, you can use From Chaos to Confidence as a self-study course on how to embrace the change process, beginning with helping you recognize how you resist change and exploring how you can grow beyond this resistance at your own pace. Each of the six meta-skills is supported by numerous self-help activities called meta-skill builders. Together they will show you how crisis can be a catalyst for personal and organizational change.
Through Campbell's six-step approach, managers - and the workers they lead - can come to view chaos and conflict as opportunity, and all will recognize the importance of participating with the change process, rather than trying to control and manage it. The result: an enlightened and energized workplace filled with a confident and productive workforce.