Process Maturity Playbook

The Process Maturity Playbook is a working tool for anyone seeking to grow or learn about developing organizational processes to maturity. It creates an environment that is devoid of technical jargon or historical story, to a practical and forward-thinking engagement that builds knowledge on improving organizational processes, building confidence, creating a road-map for trying, testing and finally excelling in initiating an organizational-wide process improvement program - one process at a time.

With its clear guidelines, worldwide case studies, metrics for validating progress and form templates, this book is a full toolkit for individuals, groups and organizations to initiate a start-to-finish initiative that will see their processes, teams, departments and finally whole organization's grow and thrive. It's a tool for self-teaching and can be used for both work and educational purposes, with or without the assistance of a management consultant or a teaching facilitator.

The target market for the book is primarily MSMEs, management students, and anyone else who may not have been considered but finds the book practical in their area of practice. We understand the financial, access and lack of support that such people face, and so our work is dedicated to helping them. We believe that if every organization and person had access to the same tools and resources, then the world would realize a fairer competition landscape and more innovation would emerge, hence more solutions for more people across the world. This is our inspiration for attempting to level the playing field and give the underserved a fighting chance.