Computer-Mediated Relationships and Trust

Managerial and Organizational Effects

By: Linda L. Brennan, Victoria E. Johnson

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Hardcover | 31 August 2007

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Hardcover
324 Pages

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27.94 x 21.59 x 1.91

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The recent, rapid emergence of the virtual organization has added new dynamics and challenges to the context of relationships between organizational managers and their employees, customers, and other constituents. Computer-Mediated Relationships and Trust: Managerial and Organizational Effects provides an exhaustive collection of leading research on trust within the context of computer-mediated relationships through review of the existent work on trust from multiple scholarly disciplines, and introduces trust in a third dimension. Addressing a complete set of issues and challenges intrinsic to the virtual-organization domain--such as managing remote workers, selling products to unseen consumers, technology-mediated relationships with other organizations, and more--this book provides libraries with an authoritative reference to the most pressing issues facing organizations as they strive to establish trust in virtual environments.

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You Can Find This Book In

Non-Fiction Psychology Business & Management Business Aspects of E-Commerce Engineering & Technology Electronics & Communications Engineering Communications Engineering & Telecommunications Management & Management Techniques Computing & I.T.Computer Science Virtual Reality Human-Computer Interaction

Technology in General

Trust in computer-mediated communications : implications for individuals and organizations	p. 1
Trust types and information technology in the process of business cooperation	p. 14
Virtual teams : the role of leadership in trust management	p. 34
An examination of team trust in virtual environments	p. 46
Media and familiarity effects on assessing trustworthiness : "what did they mean by that?"	p. 56
Designing and assessing virtual assurance : the role of computer-mediated technologies in facilitating high levels of trust and distrust	p. 75
Trusting remote workers	p. 89
Trust in virtual multicultural teams	p. 100
Building trust in networked environments : understanding the importance of trust brokers	p. 117
Trust building in e-negotiation I	p. 139
Antecedents of consumer trust in B2C electronic commerce and mobile commerce	p. 158
Trust in E-commerce : risk and trust building	p. 176
When is a duck not a duck? : when it is a Euro! : trust-based marketing communications in virtual communities	p. 194
Overcoming hurdles to trust : infomediaries and public records	p. 217
Knowledge management and trust in e-networks	p. 227
When trust does not matter : the study of communication practices between high-tech companies and their clients in the environment of distrust	p. 239
Establishing trust in offshore outsourcing of information systems and technology (IST) development	p. 253
Table of Contents provided by Blackwell. All Rights Reserved.

Computer-Mediated Relationships and Trust

Managerial and Organizational Effects

At a Glance

Hardcover

Shipping

How to return your order

Defective items

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