Predictive Dialing Fundamentals

Name: Predictive Dialing Fundamentals
Brand: Taylor & Francis Ltd
Price: 315.99 AUD
Availability: BackOrder

An Overview of Predictive Dialing Technologies, Their Applications, and Usage Today

By: Aleksander Szlam, Ken Thatcher

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Hardcover | 27 July 2017 | Edition Number 1

At a Glance

Hardcover
190 Pages

Dimensions(cm)
22.9 x 15.2

Hardcover

RRP $368.00

$315.99

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Available for Backorder. We will order this from our supplier however there isn't a current ETA.

Who should read this book? This is a must read if you're a newcomer to predictive dialers and responsible for analyzing, recommending and deploying inbound and outbound call center solutions; or, if you're in the midst of implementing a predictive dialer, or even if your familiar with current technologies, bur want to know more about how leading edge technologies play a role in the productivity of the call center. Did you know chat predictive dialers help companies to: • Increase agent productivity by 150% to 400%. • Experience a ROI within 6 to 12 months. • Talk to at least two people in the same time it takes to manually dial and reach one person.• Boost agent morale by removing the reme dial tasks of manual dialing. Learn fundamental information about predictive dialers: what they are, how they work, how they benefit businesses chat are conducting telemarketing, customer service and collection calls, as well as what the future holds for call centers.

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