Predictive Dialing Fundamentals

Name: Predictive Dialing Fundamentals
Brand: Taylor & Francis Ltd
Price: 333.75 AUD
Availability: BackOrder

An Overview of Predictive Dialing Technologies, Their Applications, and Usage Today

By: Aleksander Szlam, Ken Thatcher

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Hardcover | 27 July 2017 | Edition Number 1

At a Glance

Hardcover
190 Pages

Dimensions(cm)
22.9 x 15.2

Hardcover

RRP $389.00

$333.75

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Available for Backorder. We will order this from our supplier however there isn't a current ETA.

Who should read this book? This is a must read if you're a newcomer to predictive dialers and responsible for analyzing, recommending and deploying inbound and outbound call center solutions; or, if you're in the midst of implementing a predictive dialer, or even if your familiar with current technologies, bur want to know more about how leading edge technologies play a role in the productivity of the call center. Did you know chat predictive dialers help companies to: â¢ Increase agent productivity by 150% to 400%. â¢ Experience a ROI within 6 to 12 months. â¢ Talk to at least two people in the same time it takes to manually dial and reach one person.â¢ Boost agent morale by removing the reme dial tasks of manual dialing. Learn fundamental information about predictive dialers: what they are, how they work, how they benefit businesses chat are conducting telemarketing, customer service and collection calls, as well as what the future holds for call centers.

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