Predictive Dialing Fundamentals

An Overview of Predictive Dialing Technologies, Their Applications, and Usage Today

By: Aleksander Szlam, Ken Thatcher

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Paperback | 3 January 1996 | Edition Number 1

At a Glance

Paperback
190 Pages

Dimensions(cm)
23.4 x 15.6 x 1.02

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Who should read this book? This is a must read if you're a newcomer to predictive dialers and responsible for analyzing, recommending and deploying inbound and outbound call center solutions; or, if you're in the midst of implementing a predictive dialer, or even if your familiar with current technologies, bur want to know more about how leading edge technologies play a role in the productivity of the call center. Did you know chat predictive dialers help companies to: â¢ Increase agent productivity by 150% to 400%. â¢ Experience a ROI within 6 to 12 months. â¢ Talk to at least two people in the same time it takes to manually dial and reach one person.â¢ Boost agent morale by removing the reme dial tasks of manual dialing. Learn fundamental information about predictive dialers: what they are, how they work, how they benefit businesses chat are conducting telemarketing, customer service and collection calls, as well as what the future holds for call centers.

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