| Foreword | |
| Discussion on Outlook | p. 1 |
| Popular Features | p. 1 |
| Great Features | p. 2 |
| Version-specific Features | p. 2 |
| Groans And Moans | p. 3 |
| Praises for Outlook 2003 | p. 3 |
| Exchange Server 2003 | p. 1 |
| Retention Policies | p. 2 |
| Distribution Lists | p. 2 |
| Installing Outlook | p. 1 |
| Types of Installations | p. 1 |
| Setting up POP3 Accounts | p. 1 |
| Setting up HTTP Accounts | p. 3 |
| IMAP Accounts | p. 4 |
| Exchange Server Accounts | p. 4 |
| Setting up Different Address Books on the Same Account | p. 5 |
| Installing an Upgrade | p. 6 |
| Activating Outlook | p. 7 |
| Compatible Versions | p. 7 |
| Outlook Menu Overview | p. 1 |
| File Menu | p. 1 |
| Edit Menu | p. 3 |
| View Menu | p. 4 |
| Go Menu | p. 5 |
| Tools Menu | p. 5 |
| Actions Menu | p. 6 |
| Help Menu | p. 8 |
| Settings | p. 1 |
| General Settings | p. 1 |
| Customizing Toolbars and Menus | p. 2 |
| Creating and Customizing a Toolbar | p. 2 |
| Customizing a Menu | p. 4 |
| Recommended Settings | p. 5 |
| Basic E-mail Options | p. 5 |
| Advanced E-mail Options | p. 6 |
| Tracking Options | p. 7 |
| Junk E-mail Options | p. 8 |
| Calendar Options | p. 8 |
| Mail Setup | p. 9 |
| E-mail Format | p. 9 |
| Configuring Views | p. 18 |
| View Definitions | p. 18 |
| Preview Messages | p. 20 |
| Three-pane View | p. 21 |
| Favorite Folders | p. 22 |
| Grouping Messages | p. 23 |
| Customizing Settings | p. 24 |
| Setting Sort Order | p. 28 |
| Customizing Views | p. 30 |
| Setting E-mail Options | p. 35 |
| Setting Junk E-mail Options | p. 35 |
| Setting E-mail Options | p. 38 |
| Creating a Custom Print Style | p. 41 |
| Using Outlook 2003 | p. 1 |
| Starting Out | p. 1 |
| Outlook Today | p. 2 |
| Configuring the "Classic" Interface | p. 2 |
| Regaining the "Classic" Interface | p. 2 |
| Configuring Mail Grouping | p. 3 |
| Making Outlook the Default E-mail Client | p. 3 |
| Making Outlook the Default E-mail Client-Again | p. 4 |
| Organizing Outlook | p. 1 |
| Rules | p. 1 |
| Creating a New Rule | p. 1 |
| Changing a Rule's Processing Order | p. 14 |
| Deleting a Rule | p. 14 |
| Rule Options Button | p. 14 |
| Using Find | p. 15 |
| Making a Simple Search | p. 15 |
| Making an Advanced Search | p. 16 |
| Filtering | p. 19 |
| Using Organize | p. 22 |
| Outlook Folders | p. 1 |
| Using Subfolders | p. 1 |
| Calendar Folder | p. 4 |
| Organizing Your Calendar | p. 4 |
| Setting Up the Microsoft Free/Busy Service | p. 5 |
| Resource Scheduling | p. 8 |
| Time Zone Settings | p. 9 |
| Adding Holidays | p. 11 |
| Setting Planner Options | p. 12 |
| Calendar Right-click Menu | p. 12 |
| Using Taskpad | p. 14 |
| Sending Meeting Requests | p. 15 |
| Forward Your Calendar as iCalendar | p. 16 |
| Setting Calendar Options | p. 17 |
| Contacts Folder | p. 24 |
| Adding a Contact | p. 24 |
| Viewing Contacts | p. 27 |
| Viewing Contact Records | p. 29 |
| Using the Details Tab | p. 32 |
| Using the Activities Tab | p. 33 |
| Using the Certificates Tab | p. 33 |
| Using the All Fields Tab | p. 33 |
| Using the Toolbar | p. 34 |
| Right-click Menu | p. 36 |
| Distribution Lists | p. 36 |
| New Contact from Same Company | p. 38 |
| Calling a Contact | p. 38 |
| Creating a vCard from a Contact | p. 39 |
| Forwarding as a vCard | p. 41 |
| Address Books | p. 42 |
| Deleted Items Folder | p. 43 |
| Deleting Items | p. 45 |
| Drafts Folder | p. 46 |
| Inbox Folder | p. 47 |
| Delivery Options | p. 47 |
| Right-click E-mail Menu Options | p. 48 |
| Using Search Folders | p. 50 |
| Journal Folder | p. 53 |
| Viewing Journal Entries | p. 56 |
| Notes Folder | p. 60 |
| Left-click Options | p. 62 |
| Outbox Folder | p. 64 |
| Mail Options | p. 65 |
| Sent Items Folder | p. 66 |
| Resend This Message | p. 68 |
| Recall This Message | p. 68 |
| Tasks Folder | p. 69 |
| Viewing Tasks | p. 70 |
| Task Recurrence | p. 72 |
| Turning An E-mail Into a Task | p. 73 |
| Special Features | p. 1 |
| Designing Forms and Templates | p. 1 |
| Changing Contact Forms | p. 1 |
| Creating E-mail Templates | p. 3 |
| Mapping an Address | p. 5 |
| Flag For Follow Up | p. 6 |
| Business Contact Manager | p. 7 |
| Installing Business Contact Manager | p. 8 |
| Mail Merging with Word | p. 9 |
| Archiving Strategies | p. 10 |
| Performing Send/Receive | p. 12 |
| Sharing Outlook Objects | p. 14 |
| Creating a Public Folder | p. 14 |
| Sharing Calendars and Contacts | p. 16 |
| Using Shortcut Panes | p. 19 |
| Sending Internet Faxes | p. 20 |
| Using Smart Tags | p. 21 |
| Importing Data | p. 22 |
| Exporting Data | p. 26 |
| Using the Mailbox Cleanup Wizard | p. 28 |
| Using Research | p. 30 |
| Help with Using Outlook | p. 1 |
| Using the Office Assistant | p. 3 |
| Macros: Automating Outlook | p. 1 |
| Creating a New Contact from Word | p. 1 |
| Creating E-mail Merges | p. 3 |
| Merging to a Form Letter | p. 5 |
| Merging to E-mail | p. 7 |
| Merging Custom E-mail from Excel | p. 8 |
| Automatically Saving Attachments | p. 16 |
| Exploding an E-mail | p. 17 |
| Safe E-mailing | p. 1 |
| Protecting Against Spam and Viruses | p. 1 |
| Blocking External HTML | p. 2 |
| Parental Controls | p. 3 |
| Digital Certificates | p. 4 |
| Backing up and Restoring Data | p. 5 |
| Password Protecting Your Mailbox | p. 6 |
| Troubleshooting Outlook | p. 1 |
| Detect and Repair | p. 1 |
| Command Line Switches | p. 1 |
| Inbox Repair Tool | p. 7 |
| Troubleshooting and Managing Outlook Views | p. 8 |
| Missing Buttons | p. 8 |
| Disappearing Items | p. 8 |
| Can't Edit Items | p. 9 |
| Text Displays Incorrectly | p. 10 |
| Missing Shortcuts | p. 10 |
| Problems with Views | p. 10 |
| Can't Copy Information Because Field Is Not Displayed | p. 11 |
| Multi-line Layout Doesn't Make Sense | p. 12 |
| Talking to Outlook | p. 1 |
| Giving Your Computer a Voice | p. 1 |
| Training the Speech Module | p. 2 |
| Instant Messaging | p. 1 |
| Saving a Conversation | p. 3 |
| The More Button | p. 3 |
| Using Newsgroups | p. 1 |
| Posting to a Newsgroup | p. 3 |
| Are You Certifiable? | p. 1 |
| Outlook Specialist | p. 1 |
| Expert | p. 1 |
| Master | p. 2 |
| Answers | p. 4 |
| Appendix A | p. 1 |
| Keyboard Shortcuts | p. 1 |
| Shortcuts for the Help Pane | p. 1 |
| Shortcuts for the Help Window | p. 1 |
| Shortcuts for General Menu and Toolbar | p. 2 |
| Shortcuts for Basic Outlook Navigation | p. 2 |
| Shortcuts for Item Creation and Manipulation | p. 3 |
| Shortcuts for E-mail | p. 4 |
| Shortcuts for Appointment and Tasks | p. 5 |
| Shortcuts for Contacts | p. 5 |
| Shortcuts for Formatting Text | p. 5 |
| Shortcuts for Working with Table Views | p. 6 |
| Shortcuts for Working With Day/Week/Month Views | p. 6 |
| Shortcuts for Address Card Views | p. 7 |
| Index | p. 1 |
| Table of Contents provided by Ingram. All Rights Reserved. |
