Patient Satisfaction Pays

Quality Service for Practice Success

By: Stephen W. Brown

Write A Review

Hardcover | 11 May 1993

At a Glance

Hardcover
432 Pages

Dimensions(cm)
23.0 x 16.51 x 2.54

Hardcover

$314.75

or 4 interest-free payments of $78.69 with

Ships in 15 to 25 business days

Patient Satisfaction Pays shows you how to strengthen your practice in the areas by which patients measure quality service. Find a treasury of practical techniques to increase patient satisfaction in this unique handbook.

Shipping

	Standard Shipping	Express Shipping
Metro postcodes:	$9.99	$14.95
Regional postcodes:	$9.99	$14.95
Rural postcodes:	$9.99	$14.95

Orders over $79.00 qualify for free shipping.

How to return your order

At Booktopia, we offer hassle-free returns in accordance with our returns policy. If you wish to return an item, please get in touch with Booktopia Customer Care.

Additional postage charges may be applicable.

Defective items

If there is a problem with any of the items received for your order then the Booktopia Customer Care team is ready to assist you.

For more info please visit our Help Centre.

You Can Find This Book In

Non-Fiction Medicine Medicine in General Health Systems & Services General Practice Medical Administration & Management

If Your Patient Isn't Your Customer Who Is?
Patient Satisfaction Does Pay
Bottom Line Benefits of Top-Line Performance
The Inside Story: What You Say about Patient Satisfaction
Mining Diamonds: Investing in Patient Satisfaction
If You Don't Show Commitment, Will Your Staff?
Lighting and Leading the Way
Commitment: Doing It with Conviction
Share the Vision
Getting Ahead with Your Team Beside You
Recruiting a High-Performance Team
Empowerment: I'll Take Care of That
Staff Satisfaction: It's More than a Paycheck
For Practice Administrators and Managers Only: Gaining Physician Participation
Expectations: What do Your Patients Want?
Patient Expectations: More Reasonable Than you Might Think
Essential Tools for Measuring Your Patients' Expectations
Quality Service Is Clinical Mastery
Take a Walk in Your Patient's Shoes
Your Practice and Your Patients: Love at First Sight?
Doctor, Take Your Hand off the Doorknob!
Follow-up and Follow-through for Satisfied Patients
Doctor's Office, Please Hold
Dealing with the Waiting Room Dilemma
My Time Is Important, Too!
Scheduling for Patient Satisfaction
Can We Talk?
The Patient Is Your Partner
Continuity: Get it, Keep it, Grow it
Quality Is a Moving Target
Standards: Minimum Requirements for Maximum Service
Monitoring Techniques: How To Know What's Working
Service Recovery: When Things Go Wrong, Make Them Right
What Your Patient Wants To Know
Compliance Is Good for Patients and Good for You
Special Attention to Special Populations
Benchmarking: What You Can Learn from Others
Final Thoughts and Comments
A Round-Up of Thoughts and Suggestions for Quality Service
Take the First Step to Practice Success
Table of Contents provided by Publisher. All Rights Reserved.

Patient Satisfaction Pays

Quality Service for Practice Success

At a Glance

Hardcover

Shipping

How to return your order

Defective items

You Can Find This Book In

More in Medical Administration & Management

HOW TO AVOID THE MEDICAL BILL RIP OFF!

12 essential steps to take back control of Medicare, master private health, save money and dodge scams.

Murtagh's General Practice 9e

Guide to Health Informatics

3rd Edition

Health Information

5th Edition - Management of a Strategic Resource

Skills for Communicating with Patients

3rd edition

Statistics and Data Analytics for Health Data Management

The Reflective Journal

3rd edition

Imaging for Students

Medical Terminology

9th Edition - A Short Course

Nursing Documentation Made Incredibly Easy

5th Edition

Continuous Flow for Healthcare

Fundamental and Frontiers of Medical Education and Decision-Making, Volume 2

Innovation, Implementation, and Translational Research

Fundamental and Frontiers of Medical Education and Decision-Making, Volume 2

Innovation, Implementation, and Translational Research

AI in Healthcare

A Transparent Approach to Informatics

Fundamentals of Healthcare Management

Theory and Practice

Quantitative Methods for Health Management

Strategic Planning in Healthcare

An Introduction for Health Professionals

Translating Resilience into Healthcare Practice

Multilevel Theories and Perspectives

Organization Studies and the Medical Humanities

A New Lens for Organizing, Managing and Understanding Health and Healthcare

Human Factors in Healthcare

A 360° Approach for Smarter, Safer Practice

Human Factors in Healthcare

A 360° Approach for Smarter, Safer Practice

Healthcare Cybersecurity, Privacy, and Data Protection

Present and Future

Healthcare Cybersecurity, Privacy, and Data Protection

Present and Future

Lessons in Politics and Ethics from the Public Hospital

A Portrait from the Inside

This product is categorised by