Outstanding! : 47 Ways to Make Your Organization Exceptional - John Miller

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Outstanding!

47 Ways to Make Your Organization Exceptional

By: John Miller

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Hardcover | 25 March 2010 | Edition Number 1

At a Glance

Hardcover
206 Pages

Age
18+

Grade
12

Dimensions(cm)
21.0 x 14.0 x 2.54

Hardcover

$51.99

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""Outstanding " hits the nail on the head in every way: Practical content, terrific stories, and an easy read. Miller has provided a road map for organizations to become exceptional--just follow the path laid out. Definitely a must read "
--Dave Ramsey, author of "Total Money Makeover" and host of "The Dave Ramsey Show"
Every day outstanding organizations do things and promote values that ensure they will retain customers, grow revenues, increase market share, and build their reputations. People in these organizations hold values and take actions-- individually and collectively--that are not always easy or obvious but are fundamentally powerful.
Informed by his own commitment to the concept of personal accountability and enlivened by compelling true stories from exceptional organizations, in this insightful and accessible book John Miller identifies the principles and behaviors that distinguish such organizations from the pack and provides readers with ways to integrate them into their own work.
With its pithy entries that carry significant impact, "Outstanding" is by turns a playbook, a guide, and an inspiration. It is filled with practical ideas that can--and should--be used every single day by individuals and teams from the boardroom to the stockroom for creating a distinguished organization with which customers and stakeholders will want to work.

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You Can Find This Book In

Non-Fiction Business & Management Organisational Theory & Behaviour Management & Management Techniques Sales & Marketing Customer Services

Introduction	p. xi
Be Fast	p. 1
Be Humble	p. 5
Keep the Mission "Top of Mind"	p. 9
Get Actions in Line with Values	p. 14
See Everyone as a Customer	p. 19
Fight the Fat-In Good Times or Bad	p. 22
Give People Tools, Not Slogans	p. 25
Make Meetings Meaningful	p. 29
Speak Up!	p. 34
Set the Cultural Tone	p. 38
Don't Speak in Code	p. 43
Value Ideas over Politics	p. 47
Forgive Mistakes	p. 50
Compete with Competitors, Not Each Other	p. 54
Do What You Promise	p. 57
Hire Character	p. 60
Believe or Leave	p. 65
Make No Excuses!	p. 70
Celebrate	p. 76
Be Flexible: Put People Before Policies	p. 79
Succeed with What You Have	p. 84
Work!	p. 87
Remember, People Want to Win	p. 92
Never Forget Who Pays the Bills	p. 98
Manage!	p. 102
Stand Behind Your Stuff	p. 105
Develop Managers	p. 110
Let Every Player Count	p. 113
Speak Well: Make the Right Impression	p. 116
Choose to Change	p. 122
Have the Right People Make the Right Decisions	p. 125
Elevate the Conversation	p. 129
Fire Customers! (If Necessary)	p. 135
Train	p. 138
Encourage One Another	p. 149
Listen in All Directions	p. 152
Coach, Moment to Moment	p. 157
Be Coachable	p. 161
Someone Needs to Be the Boss	p. 165
Seek No Culprits	p. 168
Skip the Vision Thing	p. 173
Treat Vendors like People	p. 178
Stay Alarmed	p. 181
Tend to the Little Things	p. 185
Put Performance Before Titles	p. 187
Don't Stagnate: Turnover Can Be a Good Thing	p. 192
Try! Risk! Grow!	p. 195
Be Outstanding	p. 198
The Story Behind the Story	p. 204
Table of Contents provided by Ingram. All Rights Reserved.

Outstanding!

47 Ways to Make Your Organization Exceptional

At a Glance

Hardcover

Shipping

How to return your order

Defective items

You Can Find This Book In

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