Offshoring Information Technology

Sourcing and Outsourcing to a Global Workforce

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Hardcover | 28 July 2005

At a Glance

Hardcover
308 Pages

Dimensions(cm)
24.41 x 16.99 x 1.91

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The decision to outsource software development to an overseas firm (offshoring) is frequently looked at in simple economic terms - it's cheaper and skilled labour is easier to find. In practice, however, offshoring is fraught with difficulties. As well as the considerable challenge of controlling projects at a distance, there are differences in culture, language, business methods, politics and many other issues to contend with. Nevertheless, as many firms have discovered, the benefits of getting it right are too great to ignore. This book explains everything you need to know to put offshoring into practice, avoid the pitfalls and develop effective working relationships. Split into three parts: offshoring fundamentals; management competencies; and a section on broader issues including a unique look at the viewpoint of an outsourcing provider. Written for CTOs, CIOs, consultants and other IT executives, this book is also an excellent introduction to outsourcing for business and MIS students.

Industry Reviews

'... there are some fascinating insights here for IT executives ... The superb content isn't surprising once you realize that co-author Erran Carmel ... was a leading expert on globally dispersed software teams long before CNN's Lou Dobbs ever heard of offshore outsourcing. ... As you'd expect, the book has country sketches and thoroughly covers subjects such as managing contractors, risks and legal issues. But for me, the richest sections deal with 'soft' topics like cross-cultural issues and overcoming the problems of distance, time zones and language. For example. there's a great danger of miscommunication with Indian IT workers if Americans use slang, business code words or too-subtle hints. An American who says, 'I was a bit disappointed that ...' may actually be upset, but the Indian may interpret that statement as 'It doesn't really matter'. And while American IT workers use the word contractor as a business term, in India, the term could mean one who cleans toilets. Don't fly to Bangalore without reading this book.' Computerworld

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You Can Find This Book In

Non-Fiction Business & Management Management & Management Techniques Management of Specific Areas Personnel & Human Resources Management Industry & Industrial Studies Media, Entertainment, Information & Communication Industries Information Technology Industries Engineering & Technology Technology in General Engineering in General Electronics & Communications Engineering

Communications Engineering & Telecommunications

Preface
The Fundamentals
The offshore landscape
Offshore economics and offshore risks
Beginning the offshore journey
The offshore country menu
Managerial Competency
Offshore strategy
Offshore legal issues
Managing the offshore transition
Overcoming distance and time
Dealing with cross-cultural issues
Other Stakeholders
Building software industries in developing nations
Marketing of offshore services - the provider perspective
Offshore politics
Biographies
References
Index
Table of Contents provided by Publisher. All Rights Reserved.

Offshoring Information Technology

Sourcing and Outsourcing to a Global Workforce

At a Glance

Hardcover

Industry Reviews

Shipping

How to return your order

Defective items

You Can Find This Book In

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