Non-Invasive Data Governance

ACKNOWLEDGEMENTS I CHAPTER 1: WHY THIS BOOK? 1 DEFINITION OF DATA GOVERNANCE 2 MESSAGES FOR MANAGEMENT 4 Calming Management’s Nerves About Data Management 4 What to Tell Management 8 CHAPTER 2: NON-INVASIVE DATA GOVERNANCE EXPLAINED 11 DATA GOVERNANCE IS NOT A PROCESS 13 DATA GOVERNANCE AND DANCING IN THE RAIN 13 The Middle of a Storm 14 Life Isn’t About Waiting for the Storm to Pass 15 It’s About Learning to Dance in thCOUNTABILITY 35 Rationale 35 Implications 35 PRINCIPLE 3: MANAGE DATA TO FOLLOW INTERNAL AND EXTERNAL RULES AND REGULATIONS 36 Rationale 36 Implications 36 PRINCIPLE 4: CONSISTENTLY DEFINE AND MANAGE DATA QUALITY ACROSS THE DATA LIFE CYCLE 37 Rationale 37 Implications 37 DATA GOVERNANCE MATURITY MODEL 38 Level 1 — Initial Level 39 Level 2 — Repeatable Level 40 Level 3 — Defined Level 41 Level 4 — Managed Level 42 Level 5 — Optimizing Level 42 CASE STUDY: ORGANIZATION IMPLEMENTS NON-INVASIVE DATA GOVERNANCE PROGRAM 43 DATA GOVERNANCE TEST 43 How to Evaluate Your Scores 47 What to Do with This Information 48 Test Conclusion 49 CHAPTER 5: BEST-PRACTICE DEVELOPMENT AND CRITICAL ANALYSIS 51 DEFINE BEST PRACTICES 51 Sample Best Practices 52 PERFORM DISCOVERY BY CONDUCTING INTERVIEWS AND MEETINGS 53 RECORD STRENGTHS 53 RECORD OPPORTUNITIES TO IMPROVE 54 REPORT THE GAPS 54 REPORT THE RISKS 55 PREPARE THE ACTION PLAN 55 FINAL THOUGHTS ON BEST PRACTICES 56 CHAPTER 6: ROLES AND RESPONSIBILITIES — INTRODUCTION 59 WHERE SHOULD DATA GOVERNANCE RESIDE? 60 Should Data Governance Reside in Information Technology (IT)? 63 Leadership Is Most Important 64 Promoting from Within 64 Hiring from Outside 64 CHAPTER 7: ROLES AND RESPONSIBILITIES — OPERATIONAL LAYER 67 OPERATIONAL DATA STEWARD 67 RULES FOR BECOMING A DATA STEWARD 68 A Data Steward Can Be Absolutely Anybody 68 Being a Data Steward Describes a Relationship to Data and Is Not a Position 69 A Data Steward Is Not Hired to Be a Data Steward 71 A Data Steward Doesn’t Need the Title of Data Steward 72 A Data Steward Doesn’t Have To Be Told How To Do His or Her Job 72 Public or Industry Data Steward Certification Is a Load of Bunk 73 More Than One Data Steward Exists for Each Type of Data 74 Data Steward Training Should Focus on Formalizing Accountability 74 CHAPTER 8: ROLES AND RESPONSIBILITIES — TACTICAL LAYER 77 ENTERPRISE DATA PERSPECTIVE THROUGH DOMAINS 78 DATA DOMAIN STEWARD 79 An Authority or Facilitator? 79 How Do You Identify a Data Domain Steward? 80 Traits of a Data Domain Steward 81 What do Data Domain Stewards do, and When do They get Involved? 82 DATA STEWARD COORDINATOR 84 Data Domain 85 Assigning Data Steward Coordinators 85 Data Steward Coordinator Responsibilities 86 CHAPTER 9: ROLES AND RESPONSIBILITIES — STRATEGIC AND EXECUTIVE LAYERS 89 DATA GOVERNANCE COUNCIL 90 Are Data Governance Council Members Supreme Beings? 90 Is the Data Governance Council the Top of the Data Food Chain? 91 Why Do You Need a Council? 91 Case Study: Identifying Data Governance Council Membership 92 How Much Time Should Council Members Spend on Data Governance? 92 What Does the Data Governance Council Do? 93 EXECUTIVE LEADERSHIP TEAM 94 CHAPTER 10: ROLES AND RESPONSIBILITIES — SUPPORTING CAST 97 DATA GOVERNANCE PARTNERS 98 THE DATA GOVERNANCE TEAM 99 Case Studies: Data Governance Teams 100 PROJECT TEAM VS. PROGRAM TEAM VS. PLAIN OL’ DATA GOVERNANCE TEAM 101 Case Study: Project Team vs. Program Team 101 ROLE OF IT IN DATA GOVERNANCE 102 CHAPTER 11: DATA GOVERNANCE TOOLS — COMMON DATA MATRIX 105 STEP 1: DEFINE DATA DOMAINS (THE ROWS) 106 STEP 2: ASSOCIATE ROLES WITH DATA DOMAINS 108 Case Study: Bank Defines a Customer Data Steward 109 STEP 3: ORGANIZE COLUMNS 110 STEP 4: FILL IN THE CELLS 110 CASE STUDY: GOVERNMENT AGENCY PINPOINTS KEY DATA RESOURCES FOR DIVISIONS 111 CASE STUDY: UNIVERSITY CREATES ITS DATA MATRIX 111