Never A Bystander

Indian Railways in Transition

By: Sudheer Kumar

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Hardcover | 8 January 2022

At a Glance

Hardcover
292 Pages

Dimensions(cm)
24 x 15.5

Hardcover

$61.75

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This book is a collection of actual stories of change and transformation that give the reader an insiders view of the incredible world of the Indian Railways. Driving successful change in government organisations is a Herculean task; many efforts fail, in any case. Grit, resilience and hardiness, along with a humane approach and the benign influence of critical stakeholders can often move mountains. The failures along the way are just the lead indicators of success. Uncompromising integrity, service orientation, learning agility and intuitive use of emotional intelligence have been the pillars of the authors transformation agenda. He has constantly challenged faulty assumptions, collaborated and connected with the people in the field through direct observation (Gemba kaizen) and involved himself to drive a successful change. This book captures these efforts in a storytelling format. The biggest-ever Make-in-India PPP project, an initiative of the Modi government, of setting up a locomotive factory at Madhepura, Bihar, forms a part of the book. ISB Hyderabad has written a case study on this project, and Harvard Business Publishing has published it in June 2020.

Industry Reviews

The impact of Sudheers journey shows how some small but important steps can create a huge momentum in an organisation. This book provides the background and reasoning behind many ofthese changes and their impact. While small changes can have a large impact and inspire theworkforce and management to reach for greater results, the crowning achievements in this book are nothing short of revolutionary. Whether it was reforming of the organisational structure, offeringa differentiated passenger experience through privatised rolling stock, or convincing global manufacturers to Make in India, one begins to see the impact that an individual can have in this life. -- Philip C. Zerrillo, PhD, Former Deputy Dean, Indian School of Business, Hyderabad Professor of Marketing Thammasat University, Bangkok Author and Public Board Member
The heterogeneity, the expanse, the complexity of the Indian Railways is truly baffling and a portion of that has been astutely captured in this book. An ace professional with deep and reflective experience, Sudheer Kumar brings 31 chapters of delightful engagement. What you will experience is relentless leadership, quietly. -- R. Rajeshwar Upadhyaya, Visiting Faculty, Leadership and Change Management, Emotional Intelligence, Indian School of Business, Hyderabad

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