Negotiation 7ed

Section 1: Negotiation Fundamentals

1.1 Three Approaches to Resolving Disputs: Interests, Rights, and Power

1.2 Selecting a Strategy

1.3 Balancing Act: How to Manage Negotiation Tensions

1.4 The Negotiation Checklist

1.5 Effective Negotiating Techniques: From Selecting Strategies to Side-Stepping Impasses and Assumptions

1.6 Closing Your Business Negotiations

1.7 Defusing the Exploding Offer: The Farpoint Gambit

1.8 Implementing a Collaborative Strategy

1.9 Solve Joint Problems to Create and Claim Value

1.10 The Walk in the Woods: A Step-by-Step Method for Facilitating Interest-Based Negotiation and Conflict Resolution

1.11 Negotiating with Liars

1.12 Negotiation Ethics

1.13 Three Schools of Bargaining Ethics

Section 2: Negotiation Subprocesses

2.1 Negotiating Rationally: The Power and Impact of the Negotiatorâs Frame

2.2 Managers and Their Not-So Rational Decisions

2.3 Untapped Power: Emotions in Negotiation

2.4 Negotiating with Emotion

2.5 Negotiating Under the Influence: Emotional Hangovers Distort Your Judgment and Lead to Bad Decisions

2.6 Staying with No

2.7 Negotiation via (the New) E-mail

2.8 Where Does Power Come From?

2.9 Harnessing the Science of Persuasion

2.10 The Six Channels of Persuasion

2.11 A Painful Close

Section 3: Negotiation Contexts

3.1 Staying in the Game or Changing It: An Analysis of Moves and Turns in Negotiation

3.2 Bargaining in the Shadow of the Tribe

3.3 Create Accountability, Improve Negotiations

3.4 The Fine Art of Making Concessions

3.5 The High Cost of Low Trust

3.6 Consequences of Principal and Agent

3.7 The Tension between Principals and Agents

3.8 When a Contract Isnât Enough: How to Be Sure Your Agent Gets You the Best Deal

3.9 This Is Not a Game: Top Sports Agents Share Their Negotiating Secrets

3.10 Canât Beat Them? Then Join a Coalition

3.11 Building and Maintaining Coalitions and Allegiances throughout Negotiations

3.12 How to Manage Your Negotiating Team

Section 4: Individual Differences

4.1 Women Donât Ask

4.2 Become a Master Negotiator

4.3 Should You Be a Negotiator?

Section 5: Negotiation across Cultures

5.1 Culture and Negotiation

5.2 Intercultural Negotiation in International Business

5.3 American Strengths and Weaknesses

Section 6: Resolving Differences

6.1 Doing Things Collaboratively: Realizing the Advantage or Succumbing to Inertia?

6.2 Donât Like Surprises? Hedge Your Bets with Contingent Agreements

6.3 Extreme Negotiations

6.4 Taking the Stress Out of Stressful Conversations

6.5 Renegotiating Existing Agreements: How to Deal with âLife Struggling against Formâ

6.6 How to Handle âExtremeâ Negotiations with Suppliers

6.7 When and How to Use Third-Party Help

6.8 Investigative Negotiation

Section 7: Summary

7.1 Best Practices in Negotiation

7.2 Getting Past Yes: Negotiating as if Implementation Mattered

7.3 The Four Pillars of Effective Negotiation

7.4 Seven Strategies for Negotiating Success

7.5 Six Habits of Merely Effective Negotiators

Exercises

1. Pembertonâs Dilemma

2. The Commons Dilemma

3. Pasta Wars

4. Planning for Negotiations

5. The Used Car

6. GTechnicaâ"AccelMedia

7. Knight Engines/Excalibur Engine Parts

8. Toyonda

9. The Pakistani Prunes

10. Universal Computer Company

11. Bestbooks/Paige Turner

12. SeaTech

13. Eurotechnologies, Inc.

14. AuraCall Inc.

15. Island Cruise

16. Live8

17. The New House Negotiation

18. Twin Lakes Mining Company

19. The Buena Vista Condo

20. City of Tamarack

21. Negotiating about Giant Pandas

22. Ridgecrest School Dispute

23. Salary Negotiations

24a. (MBA). Job Offer Negotiation: Joe Tech and Robust Routers

24b. Job Offer Negotiation: Jane Tech and Robust Routers

25. The Employee Exit Interview

26. Coalition Bargaining

27. Second South American Conference on the Environment

28. The Connecticut Valley School

29. Bakery-Florist-Grocery

30. Campbell-Lessing Farms

31. Dogs in the Park

32. Third-Party Conflict Resolution

33. Elmwood Hospital Dispute

34. 500 English Sentences

35. Sick Leave

36. Alpha-Beta

37. Galactica SUV

38. Bacchus Winery

39. GRID Site Negotiation

40. Strategic Moves and Turns

41. A Team in Trouble

42. Collecting Nos

43. The Power Game

Cases

1. Pacific Oil Company

2. Negotiating about Pandas for San Diego Zoo

3. Collective Bargaining at Magic Carpet Airlines: A Union Perspective

4. Bargaining Strategy in Major League Baseball

5. Midwestern::Contemporary Art

6. 500 English Sentences

7. Sick Leave

Questionnaires

1. The Subjective Value Inventory

2. The Personal Bargaining Inventory

3. The SINS II

4. Six Channels of Persuasion Survey

5. The Trust Scale

6. Communication Competence Scale

7. The Cultural Intelligence Scale

8. The PMD Scale