Acknowledgments xv
Author Biographies xvii
Introduction xix
PART I. KNOW AND MANAGE YOURSELF 1
Chapter 1 Know Yourself 3
1. Understand Your Own Personality and Manage Accordingly (The Big Five Personality Model) 4
2. Understand and Make Better Use of Your Personal Strengths (Personal SWOT Analysis) 6
3. Set Clear Personal Goals, and Show a Strong Sense of Direction (Personal Goal Setting) 7
4. Build Your Self-Confidence 8
5. Be Aware of How Your Actions Impact Others ( Journaling for Self-Development) 10
6. Think Positively and Manage Negative Thoughts (Cognitive Restructuring) 11
7. Adopt a Self-Development Mindset (Dweckâs Fixed and Growth Mindsets) 13
Other Techniques for Knowing Yourself 15
Chapter 2 Plan and Manage Your Time 16
8. Find More Time in Your Day by Eliminating Low-Yield Activities (Activity Logs) 17
9. Prioritize Tasks Effectively for Yourself and Your Team (Action Priority Matrix) 19
10. Use a Structured Approach for Tracking and Prioritizing Many Tasks (Action Programs) 21
11. Schedule Your Time Effectively 22 12. Keep Yourself Focused: Managing
Distractions, Improving Flow 24
13. Beat Procrastination 25
Other Techniques for Planning and Managing Your Time 27
Chapter 3 Cope with Change and Stress 28
14. Develop Personal Resiliency, and Grow from Setbacks 29
15. Analyze and Manage Sources of Stress (Stress Diaries) 31
16. Manage Negative Emotions at Work (The STOP Method for Anger Management) 32
17. Manage the Impact of Pressure on Performance (The Inverted-U Model) 33
18. Overcome Fears of Failure or Success 35
19. Learn from Your Experience in a Systematic Way (Gibbsâs Reflective Cycle) 37
Other Techniques for Coping with Change and Stress 39
Chapter 4 Manage Your Career over Time 40
20. Find a Career That Suits Who You Are (Ibarraâs Identify Transition Process) 41
21. Find a Role That Provides Meaning and Pleasure and Fully Uses Your Strengths (The MPS Process) 44
22. Shape Your Role to Suit Your Strengths and Aspirations ( Job Crafting) 44
23. Thrive at Work (The GREAT DREAM Model) 46
24. Find the Workâ"Life Balance Thatâs Best for You (The Wheel of Life®) 48
25. Understand the Types of Behavior That Can Derail Your Career (Hogan Management Derailment) 49
Other Techniques for Managing Your Career 51
PART II. MANAGE TASKS, AND GET THINGS DONE 53
Chapter 5 Get Work Done in an Efficient and Focused Way 55
26. Translate the Organizationâs Mission into Goals That People Understand (OGSM) 56
27. Align Peopleâs Objectives with Corporate Goals (OKRs) 57
28. Systematically Analyze and Optimize the Work Team Members Do (DILO) 58
29. Use a Structured Approach to Continuous Improvement (PDSA) 60
30. Systematically Identify What Needs to Be Done â" Gap Analysis 62
31. Conduct Post-Completion Project Reviews (Retrospectives) 64
32. Manage Projects Using Agile Methodologies (Agile Project Management) 65
Chapter 6 Solve Problems Effectively 68
33. Get Systematically to the Root of a Problem (Root Cause Analysis) 69
34. Identify the Many Possible Causes of a Problem (Cause and Effect Analysis) 71
35. Map Business Processes Clearly (Swim Lane Diagrams) 73
36. Solve Problems by Capitalizing on Whatâs Going Well (The 5-D Approach to Appreciative Inquiry) 77
37. Bring People Together to Solve Problems (Manage Group Dynamics) 78
Other Useful Problem-Solving Techniques 80
Chapter 7 Make Smart Decisions 81
38. Decide Whether a Decision Makes Financial Sense (Net Present Value Analysis) 82
39. Choose Between Options and Considering Multiple Factors (Decision Matrix Analysis) 84
40. Consider Many Factors, Such as Opportunities, Risks, Reactions, and Ethics in Decision Making (ORAPAPA) 86
41. Analyze Systematically What Could Go Wrong (Risk Analysis and Risk Management) 88
42. Prioritize Risks by Impact and Probability of Occurrence (The Risk Impact/Probability Chart) 90
43. Avoid Psychological Bias in Decision Making 91
Other Useful Decision-Making Techniques 94
Chapter 8 Foster Creativity and Innovation 95
44. Develop New Ideas by Understanding User Needs (Design Thinking) 96
45. Innovate by Studying Peopleâs Day-to-Day Use of Products and Services in Depth (Ethnographic Research) 98
46. Innovate by Making Sense of How the Business World Is Changing (Scenario Planning) 100
47. Innovate in All Areas of Your Business, Not Just with Products and Services (Doblinâs 10 Types of Innovation) 102
48. Generate Many Ideas Using Free Association (Brainstorming) 104
Other Techniques for Fostering Creativity and Innovation 106
PART III.WORK WITH AND MANAGE OTHER PEOPLE 107
Chapter 9 Understand and Motivate Other People 109
49. Lead by Example (Being a Good Role Model) 110
50. Listen Carefully and Intensely to Other People (Mindful Listening) 112
51. Understand How to Motivate People (Herzbergâs Motivation-Hygiene Theory) 113
52. Work Effectively with People from Different Generations (Understand Different Generational Characteristics) 115
53. Develop Emotional Intelligence 117
54. Motivate People to Go above and beyond (Transformational Leadership) 119
Other Techniques for Understanding and Motivating Other People 121
Chapter 10 Get the Best from Members of Your Team 122
55. Delegate Effectively 123
56. Be Clear About Who Is Accountable for What (The RACI Matrix) 125
57. Give Effective Praise and Recognition 126
58. Build Team Membersâ Self-Confidence 128
59. Support Your People Effectively (Heronâs Six Categories of Intervention) 129
Other Ways to Get the Best from Members of Your Team 131
Chapter 11 Communicate Effectively 132
60. Understand the Key Principles of Good Communication (The Seven Cs of Communication) 133
61. Speak Well in Public 134
62. Write Effective E-Mails 136
63. Build Good Working Relationships with People at All Levels (Create âHigh-Quality Connectionsâ) 137
64. Communicate Effectively Across Cultures (Hofstedeâs Cultural Dimensions) 138
Other Techniques for Communicating Effectively 141
Chapter 12 Hire and Develop Good People 142
65. Design Jobs Effectively (Motivation- Centered Job Descriptions) 143
66. Recruit Effectively (Competency-Based Interviewing) 146
67. Assess Individual Development Needs (Skills Matrices) 148
68. Give Effective Feedback (The SBI Feedback Model) 149
69. Coach People Effectively (The GROW Model) 151
Chapter 13 Build a Great Team 154
70. Formally Define the Teamâs Mission, Authority, Resources, and Boundaries (Team Charters) 155
71. Brief Your Team Clearly 157
72. Build Trust in Your Team 159
73. Build Openness and Self-Knowledge within a Team (The Johari Window) 160
74. Find the Specific Motivators That Work Best with Your Team (Understand Team-Specific Motivation) 162
75. Manage Negative Behaviors and Resolve Conflict (Lencioniâs Five Dysfunctions of a Team) 164
Chapter 14 Deal with Difficult Management Situations Effectively 166
76. Resolve Conflict Effectively (Fisher and Uryâs Principled Negotiation) 167
77. Deal with Bad Behavior at Work 168
78. Deal with Office Politics, and Protect Your Team from Them 170
79. Handle Poor Performance 173
80. Be Tactful 175
PART IV. GENERAL COMMERCIAL AWARENESS 177
Chapter 15 Develop Situational Awareness 179
81. Understand Your Organizationâs Mission and Values (Mission Statements) 180
82. Scan for External Changes That May Impact Your Organization (PESTLIED Analysis) 182
83. Understand How Companies Compete in Your Market (Value Curves) 184
84. Understand Your Organizationâs Core Competencies 186
85. Organizational Strengths, Weaknesses, Opportunities, and Threats (SWOT Analysis) 188
Chapter 16 Get Ahead in the Wider Organization 191
86. Understand and Shape How Others in Your Organization See You (The PVI Model) 192
87. Ask for Feedback (The SKS Technique) 194
88. Build Honest Rapport with Others 195
89. Develop Effective Networking Skills 197
90. Influence Your Peers to Get Things Done (Yukl and Traceyâs Influencers) 199
Chapter 17 Make Change Happen in Your Organization 201
91. Understand Stakeholder Needs, and Bring Stakeholders Along with You (Stakeholder Management and Power/ Interest Grids) 202
92. Understand the Key Steps Needed to Succeed with a Change Process (Kotterâs Eight-Step Change Model) 205
93. Anticipate and Manage Peopleâs Emotional Reactions to Change(The Change Curve) 206
94. Persuade and Influence People (Effectively (The Influence Model) 208
95. Lead Change Without Formal Authority (âStealth Innovationâ) 210
Chapter 18 Work Effectively with Customers and External Stakeholders 212
96. Understand Your Customerâs Worldview (Develop Customer Personas) 213
97. Understand and Develop Your Relationship with Your Customer (Customer Experience Mapping) 215
98. Understand How Decisions Are Made in Another Organization (Influence Mapping) 217
99. Decide the Best Approach to a Negotiation (Lewicki and Hiamâs Negotiation Matrix) 219
100. Collaborate to Create Mutually Beneficial Outcomes (Win-Win Negotiation) 222
Appendix: Survey Methodology 225
References 227
Index 235
