Maximizing Call Center Performance

136 Innovative Ideas for Increasing Productivity and Customer Satisfaction

By: Madeline Bodin

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Paperback | 1 January 1999 | Edition Number 1

At a Glance

Paperback
144 Pages

Dimensions(cm)
22.9 x 15.2 x 0.9

Paperback

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Ever wish you could find out how North America's biggest and most advanced call centers are really using call center technology? Want to know how successful call centers have solved the problems behind basic call center functions such as order handling, h

For call center managers who want to make their customers happy and their company successful, this book shows how to leverage call center technology. It's packed with innovative solutions from a variety of industries, and provides practical applications for cutting-edge technologies.

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