Maximizing Call Center Performance

136 Innovative Ideas for Increasing Productivity and Customer Satisfaction

By: Madeline Bodin

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Hardcover | 27 July 2017 | Edition Number 1

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This text gives examples of how companies can leverage call centre technology to serve their unique needs, and how at the same time they can create a positive experience for customers. Solutions from leading call centres are provided for the problems behind basic call centre functions.

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