Mastering Hard Conversations

Turning conflict into collaboration

By: Mark Rosenberg

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Paperback | 1 June 2022

At a Glance

Paperback
208 Pages

Dimensions(cm)
20.5 x 14.5 x 1

Paperback

RRP $29.95

$27.90

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Managing conflict is a core capability for today's leaders. In this book, Mark Rosenberg draws on his extensive experience as an executive coach and mediator to provide leaders with insights and practical tools to improve communication and master hard conversations.

In this practical and easy-to-read book, you will:

Deepen your self-awareness and understanding of conflict
Learn a step-by-step approach to preparing for hard conversations
Develop your skills and increase your confidence to manage difficult situations
Work through two powerful case studies that show how the process works
Learn when and how to give effective feedback

Mastering Hard Conversations provides a proven, practical, structured approach to help you become a better leader by improving your communication and conflict management skills.

Industry Reviews

'Practical insights to help leaders address conflicts confidently and competently. Understandable and totally actionable.'

Craig Runde, author of the LinkedIn Learning course Improving Your Conflict Competence; co-author of Becoming a Conflict Competent Leader; Building Conflict Competent Teams

'In this excellent book, Mark Rosenberg provides guidance for leaders about what it takes to master hard conversations. This is a must-have primer for leaders who aim to develop and strengthen their skills and abilities.'

Cinnie Noble, author of Conflict Management Coaching: The CINERGY Model and Conflict Mastery: Questions to Guide You

'The tools in this book have lifted the performance of our executive team and our company. If you are dealing with change or growth in your organisation, Mark Rosenberg provides the wisdom and frameworks to help manage that change.'

Dr Rob Newman, CEO, Nearmap Ltd

'Mark Rosenberg has created a readable, concise, and authoritative summary of a universal human challenge: how to have constructive

conversations with people with whom one is interdependent yet beset by conflict. As a reader, I felt I was receiving sage advice from a trusted friend.'

Dan Dana, PhD, founder of Mediation Training Institute at Eckerd College (Florida, US)

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