Instant online reading.
Don't wait for delivery!
Go digital and save!

Managing Services

By: Alan Nankervis, Yuki Miyamoto, Ruth Taylor, John Milton-Smith

Write A Review

Paperback | 27 October 2005

At a Glance

Paperback
378 Pages

Dimensions(cm)
25.4 x 17.78 x 1.98

Paperback

RRP $102.95

$91.75

11%OFF

or 4 interest-free payments of $22.94 with

Ships in 5 to 7 business days

The rapid increase in global services during the last few decades is without doubt one of the most challenging social, cultural, political, and especially economic, forces of our time. Services have supplanted agriculture, manufacturing and resources, as the primary source of international competitive advantage in many countries, providing wealth, employment, and almost unlimited future opportunities for growth, whether in traditional or more innovative forms. This book explores the strategic management of services through an Integrated Services Management Model which links operational, marketing, financial and human resource management functions, within a broad and diverse collection of international, regional, and local service contexts. It contains numerous case examples, student projects and exercises, designed to illustrate common problems and innovative approaches, with a particular focus on the Asia Pacific and Australasian regions.

Industry Reviews

'... very timely for students, researchers, academics, managers and policy-makers alike ... contains a myriad of valuable resources and information.' Development Policy Review

Shipping

	Standard Shipping	Express Shipping
Metro postcodes:	$9.99	$14.95
Regional postcodes:	$9.99	$14.95
Rural postcodes:	$9.99	$14.95

Orders over $79.00 qualify for free shipping.

How to return your order

At Booktopia, we offer hassle-free returns in accordance with our returns policy. If you wish to return an item, please get in touch with Booktopia Customer Care.

Additional postage charges may be applicable.

Defective items

If there is a problem with any of the items received for your order then the Booktopia Customer Care team is ready to assist you.

For more info please visit our Help Centre.

You Can Find This Book In

Non-Fiction Business & Management Management & Management Techniques

Services and their management
The services environment
Stakeholders and their influences on services
Managing strategy in services
Marketing management in services
Strategic operations management in services
Financial management in services
Human resource management in services
From managing 'service' to integrated services management
Table of Contents provided by Publisher. All Rights Reserved.

Managing Services

At a Glance

Paperback

Industry Reviews

Shipping

How to return your order

Defective items

You Can Find This Book In

More in Business & Management

Riding the Unicorn

The Startup Guide You'll Want to Read

Story Intelligence

The Craft of Authentic Storytelling, Made Smarter with AI

Tested: Reflections and conversations on leadership and resilience with Julia Gillard, Nedd Brockmann & Prof. Richard Scolyer, FINALIST at the Aust

The remarkable power of resolve

Countdown To Riches: from the bestselling author of The Secret

21 Days of Wealth-Attracting Habits

The 12 Week Year

Get More Done in 12 Weeks than Others Do in 12 Months

Golf Wars

LIV and Golf's Bitter Battle for Power and Identity

The Bold Move

Build Confidence & Reinvent Your Career in the Age of AI

Red Brick Thinking

Make Space. Find Focus. Move Forward.

The Fearless Organization

Creating Psychological Safety in the Workplace for Learning, Innovation, and Growth

Unapologetically ADHD

A Step-by-Step Framework For Everyday Planning On Your Terms

How to Make a Billion in Nine Steps

INSTANT SUNDAY TIMES BESTSELLER

Wisdom Takes Work

Timeless Stoic values from the multimillion-selling author of THE DAILY STOIC

Women Living Deliciously

THE LIFE-CHANGING BOOK EVERY WOMAN DESERVES

The Seven Rules of Trust

Why It Is Today's Most Essential Superpower

The Last Battle

Australian SAS, Commandos and our Greatest Victory in our Longest War

Where the Light Gets In

Simple, playful and profound perspective shifts to change your life for fans of Brene Brown, Mel Robbins, James Clear

Playing to Win, Expanded with Bonus HBR Articles

How Strategy Really Works

The Bitcoin Standard

The Decentralized Alternative to Central Banking

Principles

Life and Work

The Act of Leadership

A Playbook for Leading with Humility, Clarity and Purpose

J.K. Lasser's Small Business Taxes 2026

Your Complete Guide to a Better Bottom Line

The Narrative Edge

Authentic Storytelling that Meets the Moment

HBR's 10 Must Reads on Managing People, Updated and Expanded

HBR's 10 Must Reads

Lifestyle Business Playbook

How to Have Fun, Freedom and Fulfilment With Your Own Business

This product is categorised by