Managing Information Quality

Increasing the Value of Information in Knowledge-Intensive Products and Processes

By: Martin J. Eppler

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Hardcover | 6 July 2006 | Edition Number 2

At a Glance

Hardcover
412 Pages

Edition Type
Revised

Dimensions(cm)
23.5 x 15.88 x 2.54

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It still holds true: information is not always the answer. Information is often part of the problem. While the main goal of information in the business place is to - able adequate decisions and actions, it can also lead to numerous negative effects: it can confuse, block creativity, or it can lead to hectic activism, stress and fatigue. Information can distract and divert attention, and it may even delay important - cisions - the paralysis by analysis. Strategies to avoid these dysfunctional effects of information can be divided into sender-based strategies and receiver-based strategies. In my previous research, I have looked at receiver-based strategies that outline effective ways of dealing with information overload. This book, by c- trast, analyzes sender-based strategies that aim at making content actionable by increasing its information quality. By offering relevant and sound information in a convenient and reliable manner, managers and information providers ranging from analysts to CEOs can not only optimize communication, they can also improve their reputation, employee satisfaction and customer loyalty. In a time where - formation has become a commodity or even a nuisance, this is a valuable strategy. The main premise of this book is consequently that information quality has - ready become a (if not the) decisive factor of the information economy. Many companies, however, are not managing this factor systematically.

Industry Reviews

From the reviews of the second edition:

"Eppler's framework is fairly intuitive and sound. ... He provides numerous definitions, diagrams, and tables to illustrate the similarities and differences between his own and others' perspectives. ... I would recommend Eppler's book for chief information officers. ... The framework and the illustrative case studies would likely prove useful for senior mangers to employ in improving information quality within the areas of their immediate control and responsibility." (Colleen Coleman, Technical Communication, Vol. 54 (4), 2007)

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You Can Find This Book In

Non-Fiction Business & Management Management & Management Techniques Management of Specific Areas Knowledge Management Computing & I.T.Computer Science Science Business Mathematics & Systems Management Decision Making Economics Databases

Information Retrieval Computer Programming & Software Development Software Engineering

List of Figures	p. ix
List of Tables	p. xi
Introducing the Notion of Information Quality	p. 1
Information Quality Problems and Current Approaches	p. 17
Background and Key Terms	p. 17
A Survey of Information Quality Problems in Knowledge-intensive Processes	p. 27
Information Quality Problems in Overview	p. 29
Information Quality Problem Patterns	p. 40
Information Quality Frameworks in Review	p. 46
Recent Models from Various Domains	p. 46
Evaluation of Seven Information Quality Frameworks	p. 50
Five Development Imperatives	p. 54
Conclusion: The Need for a New Framework	p. 55
A Framework for Information Quality Management	p. 57
Aim and Context of the Information Quality Framework	p. 57
Aim: Analysis, Evaluation, Management, and Education	p. 57
Context: Knowledge-intensive Processes	p. 59
Elements of the Framework	p. 65
Overview of the Framework and its Elements	p. 65
Levels of Information Quality	p. 66
Information Quality Criteria	p. 69
Steps in the Framework	p. 85
Information Quality Principles	p. 88
Application of the Framework	p. 178
Analyzing and Measuring Information Quality	p. 180
Improving and Managing Information Quality	p. 188
Teaching and Sustaining Information Quality	p. 200
Conclusion: Main Insights of the Framework	p. 208
Information Quality Case Studies	p. 211
Overview of the Case Studies	p. 211
Activating Knowledge: The Added Value of Market Research Reports at IHA·GfK	p. 214
Compressing Knowledge: The Integration of Business Books at getAbstract	p. 231
Putting IT into Context: Gartner Advice and the Difficult Scaling of Knowledge	p. 247
Making Research Relevant: GiGA Information Group's IdeaBytes	p. 265
Communicating Quality: Guidelines and Quality Criteria at UBS Financial Services Group	p. 280
The Multiple Views on Country Risk Intelligence -Communicating Analyst Knowledge at the Economist Intelligence Unit	p. 291
Cross-case Insights	p. 309
Beyond Corporate Case Studies: Information Quality in e-Government.316
The Relevance of Information Quality for e-Government	p. 316
Defining Information Quality for Government to Citizens Relations	p. 319
Managing Information Quality in e-Government through Roles, Processes, Tools, and Training	p. 323
Constraints and Barriers for Information Quality Management in G2C Relations	p. 325
An e-Government Study: Italy's Ministry for Public Administration	p. 329
Conclusion: Extending IQ to e-Government	p. 334
Conclusion and Outlook	p. 337
Implications for Management	p. 338
Overall Conclusion	p. 347
Outlook: Moving beyond Data and Information Quality	p. 349
Appendix	p. 359
Information Quality Frameworks Survey	p. 359
Other Information Quality Frameworks	p. 363
Information Quality Glossary	p. 364
Study Questions for the Information Quality Cases	p. 371
Information Quality Assessment - A Self-Test for Information Providers and Knowledge Workers	p. 374
References	p. 377
Index	p. 395
Table of Contents provided by Publisher. All Rights Reserved.

Managing Information Quality

Increasing the Value of Information in Knowledge-Intensive Products and Processes

At a Glance

Hardcover

Industry Reviews

Shipping

How to return your order

Defective items

You Can Find This Book In

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