| Tables | p. ix |
| Figures | p. xii |
| Boxes | p. xiv |
| Photos | p. xv |
| Acronyms | p. xvi |
| Foreword: A brief overview of humanitarianism today | p. xxi |
| Acknowledgements | p. xxiii |
| About the author | p. xxiv |
| Introduction: the purpose of this book | p. xxv |
| Understanding emergencies and disaster-affected populations | p. 1 |
| What is an emergency? | p. 1 |
| Understanding conflict | p. 6 |
| The role of NGOs | p. 8 |
| Humanitarian principles | p. 10 |
| Problems and dilemmas of the international response system | p. 13 |
| Standardized initiatives and approaches | p. 15 |
| Understanding disaster-affected populations and programme sectors | p. 21 |
| Food and nutrition | p. 21 |
| Health | p. 32 |
| Shelter | p. 45 |
| Water and sanitation | p. 50 |
| Sanitation | p. 57 |
| Refugees and internally displaced persons | p. 60 |
| Psychosocial projects | p. 69 |
| Specifically targeted programmes | p. 69 |
| Infrastructure rehabilitation | p. 74 |
| Education | p. 75 |
| Microfinance development | p. 77 |
| Gender-based violence | p. 81 |
| Special approaches | p. 83 |
| Managing in emergencies | p. 89 |
| Management fundamentals | p. 89 |
| Management methods | p. 92 |
| Organizational design | p. 96 |
| Team building | p. 100 |
| Assessing management | p. 102 |
| Carrying out an assessment | p. 105 |
| Gaining information about a disaster zone | p. 105 |
| Quantitative methods | p. 110 |
| Qualitative methods | p. 112 |
| Launching in a new country or area | p. 117 |
| Deciding to enter | p. 117 |
| Government and legal issues | p. 121 |
| Levels of involvement | p. 123 |
| Dealing with HQ | p. 124 |
| The emergency team | p. 125 |
| Establishing an office and accommodation | p. 129 |
| Property rental and purchasing | p. 129 |
| Staff accommodation | p. 131 |
| Buying office equipment | p. 132 |
| Office and filing systems | p. 132 |
| Ordering and maintaining a generator | p. 138 |
| Preparing a proposal and negotiating with donors | p. 143 |
| Fundraising fundamentals | p. 143 |
| Writing a proposal step by step | p. 149 |
| Proposal formatting | p. 151 |
| Negotiating with donors | p. 154 |
| Managing human resources | p. 159 |
| HRM systems | p. 159 |
| Recruitment step by step | p. 164 |
| Induction | p. 170 |
| Performance management | p. 173 |
| Discipline and end of contract | p. 175 |
| Assessing HR systems: a manager's tool | p. 180 |
| Planning, managing and reporting on a project | p. 183 |
| Project cycle management basics | p. 183 |
| Project design | p. 185 |
| Planning and management tools | p. 188 |
| Project launch | p. 192 |
| Narrative reporting | p. 195 |
| Holding meetings | p. 195 |
| Basic problem solving | p. 197 |
| Dealing with stress | p. 199 |
| Understanding stress | p. 199 |
| Managing stress | p. 202 |
| Conflict resolution between individuals | p. 205 |
| Working in different cultures | p. 208 |
| Overseeing finance and accounting | p. 211 |
| Overview of NGO accounting | p. 211 |
| Budgeting | p. 212 |
| Getting funds in a disaster zone | p. 222 |
| Petty cash | p. 223 |
| Financial audit: a manager's tool | p. 224 |
| Setting up a logistics and procurement system | p. 227 |
| Logistics fundamentals | p. 227 |
| Procurement | p. 232 |
| Shipping | p. 236 |
| Storage and warehousing | p. 241 |
| Distribution | p. 246 |
| Maintenance and disposal | p. 249 |
| Handling transport and maintaining vehicles | p. 253 |
| Buying and renting road vehicles | p. 253 |
| Fleet management | p. 255 |
| Driving safely | p. 260 |
| Other modes of transport | p. 265 |
| Communicating using radios and satellites | p. 269 |
| Radio basics | p. 269 |
| Radio equipment and uses | p. 272 |
| Setting up a communications system | p. 274 |
| Organizing a radio room | p. 276 |
| Radio procedures | p. 277 |
| How to use radios | p. 280 |
| Training | p. 280 |
| Satellite communications | p. 281 |
| Internet connections | p. 282 |
| Working with local partners and contractors | p. 287 |
| Identifying partners | p. 287 |
| Assessing an organization's capacity | p. 289 |
| Sub-contractors and the bidding process | p. 293 |
| Building internal capacity | p. 299 |
| Capacity building | p. 299 |
| Facilitating training | p. 300 |
| Presentations | p. 303 |
| Ice-breakers, energizers and team-builders | p. 305 |
| Organizational development | p. 310 |
| Dealing with the media | p. 315 |
| The media and emergency programmes | p. 315 |
| Advocacy at the field level | p. 317 |
| Giving interviews | p. 321 |
| Managing security | p. 325 |
| NGO security fundamentals | p. 325 |
| Security phases | p. 327 |
| Security planning cycle | p. 329 |
| Security management | p. 336 |
| Developing an effective security plan | p. 339 |
| Security audit: a manager's tool | p. 341 |
| Monitoring and evaluating a project | p. 345 |
| M&E basics | p. 345 |
| Monitoring | p. 347 |
| Evaluation | p. 349 |
| Coordinating with other organizations | p. 351 |
| Understanding coordination | p. 351 |
| Coordination between NGOs | p. 355 |
| Coordination between NGOs and the UN | p. 357 |
| Coordination between NGOs and the military | p. 360 |
| Coordination with host governments | p. 364 |
| Closing an emergency programme | p. 367 |
| Handover strategies | p. 367 |
| Phase-out strategies | p. 372 |
| Appendix | p. 375 |
| The Humanitarian Charter | p. 375 |
| Comparison chart between Sphere Standards and UNHCR Emergency Handbook | p. 377 |
| Code of Conduct | p. 381 |
| Summary of international humanitarian law, human rights law and refugee law | p. 384 |
| The Humanitarian Accountability Project Principles of Accountability | p. 385 |
| People in Aid Code | p. 386 |
| Content of UN standard kits | p. 389 |
| References | p. 391 |
| Useful websites | p. 395 |
| Glossary of common terms | p. 399 |
| Index | p. 407 |
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