Why Magnetic Matters
The Power Of Word Of Mouth
The greatest marketing program of all time
What Mama’s means to you
Who do you ask?
Deciding to buy (or not to buy)
Zero moment of truth
The most significant shift
Re-thinking your strategy
The Hard Work Of Making It Simple
Get your thinking clean enough
The 3 Things You Want Them To Say
“You should try this website designer, doctor, book, accountant, and computer.”
Everyone gets it
What do we want our customers to say about us?
Make an emotional connection
Don’t overthink it
Your Three “What We Want Them To Say” Statements
The Three Things You Must Get Right
A simple, powerful formula to attract business
For over thirty years, this strategy has been solid gold
The Grand Guarantee
Do it your way
The Best Idea Ever
Make sure the other guy wins
An elegant equation to explain everything
Look at the options
I hate to lose
I’ve developed reverse paranoia
“We Make People Lose”
It’s like a cultural miracle drug
Standing out like a sore thumb
Constructive disagreements
The ultimate guideline
Better Beats Different
Don’t strive to be different. Be better. (Now that’s different.)
Not the most unusual pick-up truck
The connection between “better” and “distinctive.”
Being better means innovation
From Magnetic To Irrelevant
The greatest threat
Wild for CB radios
Dogs are loyal. Customers aren’t
Think again
Never Stop Improving
You could just do this, and you’d succeed
Lip service
A daily ritual
Without a process it’s just a slogan
You have to get specific
If it’s worth doing, it’s worth doing wrong
All sorts of things occur
It can always be better
The Magnetic Mindset
Common threads
The St. Paul Saints-It’s All Word Of Mouth
Not your usual case study
Fiercely loyal customers year in and year out
The most spectacular experience you can have
“A Whole New Ballgame”
A Magnet Needs A Market
It seemed like such a good idea at the time
Who’s going to pay you for it?
Spreadsheets don’t buy anything. (Friends usually don’t either.)
A great idea in the wrong market
Just follow your passion. If. . .
“I’ll put it on the internet.”
The most crowded market in the universe
Lessons From A Start-Up Magnet
Looking at your business with new eyes
David and Goliath
Lessons for all of us
What if I were starting over?
Who Moved My Market?
Who would you call?
The opportunity of a burning platform.
We print checks. Now what?
Who moved my market?
We live in interesting times
You’re Fired!
The Common (And Fatal) Mistakes That Businesses Make
Joe Calloway fired a phone company
Mark Sanborn fired a restaurant
Larry Winget fired the garage door company, the air conditioning company, and his doctor
Randy Pennington fired the lawn service
Scott McKain
It wasn’t the lack of a “WOW” factor
Famous last words
Magnetic Connections
Go retro
Get face-to-face
Practice retail politics
The lost art of the handwritten note
Losing Your Magnetic Mojo
Can A Magnet Lose Its Strength?
Losing the Magnetic Mojo
Rave reviews. Amazing French food
It’s not as good as it used to be
That’s just table stakes
The Big Lie
Good to great to gone
The Amazing, Simple, Overlooked Advantage
Stories about how amazingly responsive you are
Brian will get back to you immediately
A new standard of performance
I loved them
Until I didn’t
Too little, too late
Real time response
Sorry. That won’t work for me
Tomorrow’s Magnetic Business
Sell me stuff I want.
Don’t appeal to a demographic. Appeal to me