Lecture Notes in Business Information Processing

9th International Conference, IESS 2018, Karlsruhe, Germany, September 19-21, 2018, Proceedings

By: Gerhard Satzger (Editor), Peter Hottum (Editor), Niklas Kuhl (Editor), Mohamed Zaki (Editor), Lia Patricio (Editor)

Write A Review

Paperback | 13 September 2018

At a Glance

Paperback
432 Pages

Dimensions(cm)
23.5 x 15.5 x 2.24

Paperback

$84.99

or 4 interest-free payments of $21.25 with

or

Ships in 5 to 7 business days

This book constitutes the proceedings of the 9th International Conference on Exploring Services Science, IESS 2018, held in Karlsruhe, Germany, in September 2018.

The 30 papers presented in this volume were carefully reviewed and selected from 67 submissions. The book is structured in six parts, each featuring contributions describing current research in a particular domain of service science: Service Design and Innovation; Smart Service Processes; Big Data in Services; Service Topics Open Exploration; Design Science Research in Services. The book offers an extended, ICT-focused vision on services and addresses multiple relevant aspects, including underlying business models, the necessary processes and technological capabilities like big data and machine learning. The academic work showcased at the conference should help to advance service science and its application in practice.

Shipping

	Standard Shipping	Express Shipping
Metro postcodes:	$9.99	$14.95
Regional postcodes:	$9.99	$14.95
Rural postcodes:	$9.99	$14.95

Orders over $89.00 qualify for free shipping.

How to return your order

At Booktopia, we offer hassle-free returns in accordance with our returns policy. If you wish to return an item, please get in touch with Booktopia Customer Care.

Additional postage charges may be applicable.