Leading Libraries

Name: Leading Libraries
Brand: Facet Publishing
Price: 114.75 AUD
Availability: BackOrder

How to Create a Service Culture

By: Wendi Arant-Kasper, Wyoma vanDuinkerken

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Paperback | 31 May 2015 | Edition Number 1

At a Glance

Paperback
192 Pages

Dimensions(cm)
23.1 x 15.3 x 1.3

Paperback

RRP $126.00

$114.75

or 4 interest-free payments of $28.69 with

Available for Backorder. We will order this from our supplier however there isn't a current ETA.

Quality leadership is integral to the very future of our profession. And it doesn't only come from the top down. Effective leadership is customer-focused and collaborative, fostering a service culture that invites the involvement of individuals in every part and at every level of the organization, as the authors persuasively demonstrate in this practical new book.

Drawing from case studies as well as the literature of business and social sciences, Leading Libraries provides guidance on how to apply the values of service leadership to both public and academic libraries. Through the use of examples, exercises, and tools for development, this book walks readers through the steps needed to create a sustainable, service-oriented model by:

Explaining how a service culture reaches beyond the individual leader with positional authority and extends to all individuals

Showing ways to build rapport and trust within an organization, and how to balance encouragement with accountability

Detailing strategic thinking and planning methods that will lead to improvements in customer service, human resources, organizational development, and training

Helping library leaders create a sustainable service culture through codifying their organization's values, with advice on policies and procedures such as recruitment, performance evaluation, compensation, and succession planning

Discussing the environment of change in libraries, showing how a library's organizational culture is at the centre of being responsive and staying relevant.

This valuable resource gathers the principles and best practices of leadership, and points the way towards creating a service culture that makes every staff member a library leader.

Readership

: This book will be useful for information professionals and aspiring leaders seeking to understand leadership and to develop their own service-lead leadership.

Industry Reviews

Thoughtful and thought provoking, the book's extensive bibliography serves as witness to the thoroughness of the authors. For each topic, vanDuinkerken and Kaspar chose excellent sources, relying on experts within each domain. -- SLA Leadership and Management Division
This is probably one of the best books on leadership in libraries that has come out so far. It is a great resource not only for librarians who are already in leadership positions but for those who wish to lead who may not be quite ready to do so. -- Against the Grain

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