Knowledge Management Systems

Information and Communication Technologies for Knowledge Management

By: Ronald Maier

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Hardcover | 20 June 2007 | Edition Number 3

At a Glance

Hardcover
736 Pages

Edition Type
Revised

Dimensions(cm)
24.13 x 17.15 x 3.81

Hardcover

$249.75

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Information and knowledge have profoundly transformed businesses, organizations and society. Knowledge management promises concepts and instruments that help organizations to provide an environment supportive of knowledge creation, sharing and application. Information and communication technologies are often regarded as the enabler for the effective and especially efficient implementation of knowledge management. The book presents an almost encyclopedic treatise of the many important facets, concepts and theories that have influenced knowledge management and integrates them into a framework consisting of strategy, organization, systems and economics guiding the design of successful initiatives. The third edition particularly extends coverage of the two pillars of implementing knowledge management initiatives, i.e. organization and systems.

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Non-Fiction Computing & I.T.Databases Engineering & Technology Electronics & Communications Engineering Communications Engineering & Telecommunications Business & Management Business Mathematics & Systems Computer Science Artificial Intelligence Expert Systems & Knowledge-Based Systems Business Strategy

Preface for the Third Edition	p. V
Preface for the First Edition	p. VII
Introduction	p. 1
Motivation	p. 1
Goals	p. 9
Procedure, Methods and Overview	p. 11
Concepts and Theories	p. 19
Foundation	p. 21
Knowledge management	p. 21
From organizational learning to knowledge management	p. 22
From data to knowledge management	p. 39
From traditional work to knowledge work	p. 46
Definition	p. 52
Critique to knowledge management	p. 58
Knowledge	p. 60
History and related concepts	p. 60
Types and classes of knowledge	p. 66
Consequences for knowledge management	p. 70
Definition	p. 76
Knowledge management systems	p. 82
Overview and related concepts	p. 82
Definition	p. 86
Résumé	p. 91
Strategy	p. 93
Strategy and knowledge management	p. 93
From market-based to knowledge-based view	p. 94
Knowledge (management) strategy	p. 104
Process-oriented KM strategy	p. 108
Goals and strategies	p. 114
Strategic goals	p. 114
Strategic options	p. 120
Generic knowledge management strategies	p. 129
Success factors, barriers and risks	p. 132
Success factors	p. 132
Barriers	p. 136
Knowledge risks	p. 136
Management of knowledge risks	p. 140
Empirical study: KnowRisk	p. 146
Résumé	p. 150
Organization	p. 153
Structural organization	p. 158
Separate knowledge management unit	p. 160
Knowledge management roles	p. 162
Groups, teams and communities	p. 177
Instruments	p. 195
Definition	p. 195
Product-oriented instruments	p. 200
Process-oriented instruments	p. 203
Process organization	p. 207
Knowledge management tasks	p. 207
Knowledge management processes	p. 212
Example: Process-oriented KM	p. 217
Organizational culture	p. 221
Definition	p. 221
Willingness to share knowledge	p. 223
Other interventions	p. 230
Overview	p. 230
Example: FlexibleOffice	p. 231
Modeling	p. 237
Process modeling	p. 240
Activity modeling	p. 250
Knowledge modeling	p. 257
Person modeling	p. 262
Résumé	p. 270
Systems	p. 273
Technological roots	p. 273
Contents	p. 281
Types of contents	p. 282
Maturity of knowledge elements	p. 286
Size and media used	p. 296
Structuring of contents	p. 298
Quality of contents	p. 299
Architectures and services	p. 302
Knowledge management service	p. 302
Service infrastructure	p. 304
Integrating architectures for KMS	p. 311
Centralized architecture	p. 318
Overview	p. 319
Infrastructure and integration services	p. 322
Discovery services	p. 322
Publication services	p. 326
Collaboration services	p. 327
Learning services	p. 331
Personalization services	p. 333
Access services	p. 334
Example: Open Text Livelink	p. 336
Distributed architecture	p. 341
Peer-to-peer metaphor	p. 341
Peer-to-peer knowledge management systems	p. 342
Example: Infotop	p. 349
Classification	p. 361
Knowledge Tools	p. 361
Classes	p. 369
Semantic integration	p. 374
Semantic Web	p. 375
Meta-data management	p. 379
Ontology management	p. 387
Résumé	p. 390
Economics	p. 395
Expenses and funding	p. 397
Expenses for knowledge management	p. 397
Expenses for knowledge management staff	p. 399
Funding	p. 399
Benefits of knowledge management initiatives	p. 399
Intellectual capital approach	p. 400
Measuring knowledge transformations	p. 401
Information systems success	p. 402
A multi-faceted construct	p. 403
The DeLone/McLean model	p. 405
Critique and extensions	p. 407
Success of knowledge management systems	p. 410
System quality	p. 413
Knowledge quality	p. 414
Knowledge-specific services	p. 416
System use	p. 417
User satisfaction	p. 419
Impact on individuals	p. 421
Impact on collectives of people	p. 423
Impact on the organization	p. 426
Résumé	p. 428
Summary and Critical Reflection	p. 434
State of Practice	p. 437
Related Empirical Studies	p. 439
Surveys	p. 439
APQC	p. 439
ILOI	p. 440
Delphi-Group	p. 440
Ernst & Young	p. 441
Journal of Knowledge Management	p. 442
Fraunhofer Institute Stuttgart	p. 443
KPMG United Kingdom	p. 443
Fraunhofer Berlin	p. 444
Journal Personalwirtschaft	p. 445
Fachhochschule Cologne	p. 445
KPMG Germany	p. 446
Case studies	p. 447
Résumé	p. 448
Research Design	p. 450
Goals and research model	p. 450
Methods, procedure and sample	p. 453
Hypotheses	p. 455
Respondents and response rate	p. 461
Résumé	p. 465
Strategy and Environment	p. 468
Organizational and business environment	p. 468
Size of organizations	p. 468
Organizational structure	p. 470
Résumé	p. 471
Strategy	p. 471
Targeted goals	p. 472
Achieved goals	p. 475
Documentation and evaluation	p. 477
Résumé	p. 480
Organization	p. 482
Organizational design	p. 482
Scope	p. 482
Structural organization	p. 492
Knowledge management tasks and roles	p. 498
Résumé	p. 507
Organizational culture	p. 511
Willingness to share knowledge	p. 512
Turnover in employees	p. 520
Résumé	p. 522
Systems	p. 524
Platforms and systems	p. 524
Groupware platforms	p. 525
Knowledge management systems	p. 526
Résumé	p. 530
Contents	p. 532
Types of contents	p. 532
Size and media used	p. 540
Structuring of contents	p. 544
Résumé	p. 547
Functions	p. 548
Integrative functions	p. 550
Interactive functions	p. 553
Bridging functions	p. 555
Extension and intensity of KMS use	p. 558
Résumé	p. 562
Economics	p. 564
Funding	p. 564
Expenses	p. 564
Type of funding	p. 567
Résumé	p. 568
Benefits	p. 568
Support of business goals	p. 568
Success factors and barriers	p. 572
Usage of KMS and services	p. 575
Correlations with goals	p. 575
Résumé	p. 579
Summary and Critical Reflection	p. 581
Conclusion and Outlook	p. 591
Scenarios	p. 592
Knowledge management starter	p. 599
Centralized "market and hierarchy"	p. 603
Decentralized "network and community"	p. 608
Personal "idea and individual"	p. 613
Outlook	p. 621
List of Figures	p. 631
List of Tables	p. 635
Bibliography and On-line Resources	p. 639
Literature	p. 639
On-line Resources	p. 710
Index	p. 713
Table of Contents provided by Publisher. All Rights Reserved.

Knowledge Management Systems

Information and Communication Technologies for Knowledge Management

At a Glance

Hardcover

Shipping

How to return your order

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