My Wish Lists Login / Join

Know Your Agent

The Governance Standard for AI in Financial Services

By: Stephen Bishop, Tony del Fierro

Write A Review

Paperback | 14 July 2026

At a Glance

Paperback
282 Pages

Edition Type
Large type / large print

Dimensions(cm)
22.86 x 15.24 x 1.63

Paperback

$78.09

or 4 interest-free payments of $19.52 with

Ships in 5 to 7 business days

Banking has spent its history building disciplines that answer one question: who is this party, and what is the institution's basis for trusting them? Know Your Customer. Know Your Business. AML. Third-party risk management. Each was built when an institution realized it lacked a framework for a participant that had quietly become part of its operating reality.

That moment is here again. AI agents are no longer tools the institution picks up and puts down. They are participants in the workflow, carrying role, authority, dependence, and the power to shape customer outcomes, capital decisions, and supervisory standing. The institution that treats them as software will discover, often during an examination, that its existing frameworks do not reach.

Know Your Agent is the framework that does. Drawing on years of sponsor-banking work, payments and core infrastructure experience across credit unions and the largest U.S. bank, and conversations with regulators and chief risk officers, Stephen Bishop and Tony del Fierro lay out a discipline institutions can apply now. With a foreword by Syed M. Raza, former Acting Chief Innovation Officer of the OCC, the book moves from diagnosis to framework to practice to the future of supervision. It is opinionated, specific, and built to be used, written for chief risk officers, boards, compliance officers, and the people who will answer when the examiner asks the question every examiner is going to ask.

Industry Reviews

"A clear, practical, and much-needed framework for the next chapter of AI in financial services." - Phil Goldfeder, CEO, American Fintech Council

"Grounded, practical, and built for the people who will actually have to oversee these systems." - Lee Easton, President and Founder, iDENTIFY

"The rare AI book written for the people who actually have to answer for these systems." - Aaron Kouhoupt, McGlinchey Stafford

Shipping

	Standard Shipping	Express Shipping
Metro postcodes:	$9.99	$14.95
Regional postcodes:	$9.99	$14.95
Rural postcodes:	$9.99	$14.95

Orders over $79.00 qualify for free shipping.

How to return your order

At Booktopia, we offer hassle-free returns in accordance with our returns policy. If you wish to return an item, please get in touch with Booktopia Customer Care.

Additional postage charges may be applicable.