Key Issues in the New Knowledge Management

Table of Contents Preface Acknowledgements Introduction: What is The New Knowledge Management and What are Its Key Issues What is The New Knowledge Management? What are its issues? Who this book is for How to use this book Chapter 1 The Knowledge Conundrum Introduction On Definition Definitions of knowledge World 2 definitions World 3 definitions Data, information, knowledge, and wisdom World 3 data, information, knowledge and wisdom World 2 data, information, and knowledge Tacit knowledge and explicit knowledge Polanyi, implicit knowledge and Popper Individual level world 2 knowledge and motivational hierarchies Different types of knowledge Conclusion References Chapter 2 Origin of The Knowledge Life Cycle The Organizational Learning (OLC)/Decision Execution Cycle (DEC) New problems, Double-Loop Learning (DLL) and Popper's tetradic schema Learning and knowledge production: combining Argyris/Schon and Popper A transactional systems model of agent interaction The motivational hierarchy Aspects of motivational behavior in the transactional system Sense making in the transactional system The Knowledge Life Cycle (KLC): the expression of a change in instrumental motivation Conclusion References Chapter 3 Information Management and Knowledge Management Introduction: approach to KM Complex adaptive systems The Natural Knowledge Processing System (NKPS) Hierarchical vs. organic KM Some definitions of knowledge management Information management and knowledge management Knowledge processing and information processing Definition and specification of knowledge management Levels of knowledge management Breadth of KM processes Targets of knowledge management Social and technological, policy and program interventions The classification of KM activities More on how information management differs from knowledge management Conclusion References Chapter 4 Generations of Knowledge Management Three views of change in knowledge management The three stages of knowledge management Difficulties with the three stages view The two ages of knowledge management (with a third yet to come) Difficulties with the two ages view The two generations of knowledge management Snowden's forecast? A third age of KM KM and scientific management KM, content management and context Knowledge: process or outcome? Sense-making, complex adaptive systems, and the third age The Cynefin model and its problems Cynefin conclusions Conclusion: the three stages, the three ages, the two generations and comparative frameworks References Chapter 5 Knowledge Claim Evaluation: The Forgotten Factor in Knowledge Production Introduction Where Knowledge Claim Evaluation fits into knowledge production The kind of knowledge produced by Knowledge Claim Evaluation A framework for describing Knowledge Claim Evaluation Knowledge Claim Evaluation: specific An approach to evaluating Knowledge Claim Evaluation and knowledge claims Success criteria for Knowledge Claim Evaluation Realizing KCE effectiveness: the theory of fair comparison Knowledge Claim Evaluation software Key use cases in KCE software Structural features of KCE software Conclusion: significance and questions References Appendix to Chapter 5 Two Formal Approaches to Measuring "Truthlikeness" Introduction An AHP-based ratio scaling approach A fuzzy measurement model to "truthlikeness" Other approaches to combining criterion attributes of "truthlikeness" References Chapter 6 Applications of The Knowledge Life Cycle (KLC) Framework Introduction The Knowledge Life Cycle (KLC) KM strategy formulation KM and knowledge audits Modeling, predicting, forecasting, simulating, impact analysis, and evaluation Metrics segmentation Sustainable innovation Methodology IT requirements Intellectual Capital Education and training The Open Enterprise New value propositions for KM Conclusion References Chapter 7 KM As Best Practices Systems -- Where's The Context? Best Practice: the lack of context problem Knowledge claims Meta-claims as context A better way Meta-claims in action Conclusion References Chapter 8 What Comes First: KM or Strategy? Introduction Biased methodologies The strategy exception Strategy and the New KM Where KM belongs Conclusion References Chapter 9 KM and Culture Introduction Alternative definitions of culture Culture or something else? What is culture and how does it fit with other factors influencing behavior? Do global properties exist? Culture and knowledge Conclusion: culture and Knowledge Management References Chapter 10 A Note on Intellectual Capital Introduction Social Innovation Capital False linearity A false orientation Two systems, not one Conclusion References Chapter 11 Conclusion Vision of The New Knowledge Management The New Knowledge Management Landscape More on defining knowledge The origin of the KLC Knowledge process management and information management Supply- and demand-side knowledge processing Meta-claims and Best Practices Knowledge Claim Evaluation The centrality of the Knowledge Life Cycle KM and strategy KM and culture The Open Enterprise Intellectual Capital Information Technology and the new KM The Future of the new KM SECI model The EKP Framework for analysis of KM software Role of credit assignment systems in KM software TNKM metrics TNKM and Terrorism The Open Enterprise, again Communities of Inquiry (CoI) KM methodology Value Theory in KM The New KM and KM Standards References Index About the Authors