ITIL foundation handbook

By: Claire Agutter, Stationery Office

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Paperback | 31 January 2012

At a Glance

Paperback
1 Pages

Dimensions(cm)
14.1 x 11.4 x 1.6

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$41.75

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Now updated in line with the 2011 syllabus, this quick-reference revision guide has been designed to help students prepare for their foundation exam. It is also a key reference aid for managers, practitioners, vendors and consultants in the workplace and while travelling. This handbook provides an introduction to the ITIL service lifecycle model and an overview of the ITIL qualification structure. It contains a chapter on each of the components of the lifecycle: service strategy, service design, service transition, service operation and continual service improvement.

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