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ITIL® 2011 At a Glance : Itil?? 2011 at a Glance - John O. Long

ITIL® 2011 At a Glance

Itil?? 2011 at a Glance

By: John O. Long

eBook | 29 December 2015

At a Glance

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97 Pages

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"ITIL® 2011 At a Glance" is an important update to the internationally-recognized ITIL® best practices for IT Service Management. "ITIL® 2011 At a Glance" provides graphical and textual memory joggers for the primary concepts of those best practices. IT organizations worldwide are implementing ITIL® as a vehicle for improving IT service quality and improve return on investment for IT services. This book is an update based on the ITIL 2011 Update. The desk reference's unique graphical approach will take otherwise complex textual descriptions and make the information accessible in a series of consistent, simple diagrams. "ITIL® 2011 At a Glance" will be of interest to organizations looking to train their staffs in a consistent and cost-effective way. Further, this book is ideal for anyone involved in planning consulting, implementing, or testing an ITIL® implementation.

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Non-Fiction Computing & I.T.Digital Lifestyle & Online World: Consumer & User Guides Internet Guides & Online Services Business & Management Business Mathematics & Systems Management & Management Techniques Management of Specific Areas Production of Quality Control Management Computer Science Human-Computer Interaction Information Architecture

Research & Development Management Computer Architecture & Logic Design Mathematical Theory of Computation Business Innovation Mathematics

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