Interviewing in a Changing World

SECTION 1: INTRODUCTION

1. The Basics of Interviewing

I. Types of Interviews

A. Workplace Interviews

B. Informational Interviews

C. Interrogations

D. Health Interviews

II. Phases in the Interview Process

A. Preparation

B. Opening

C. Q & A

D. Closing

III. Techniques for Interviews

A. Question Sequence

B. Verbal Tools

1. Types of Questions

2. The Use of Silence

C. Monitoring

D. Feedback

V. Interview Structure

VI. Interviewer/Interviewee Relationship

VII. Nonverbal Issues in the Interview

VIII. Summary

SECTION 2: INTERVIEWING IN THE ORGANIZATIONAL SETTING

2. The Employment Interview: The Employerâs Perspective

I. The Purpose of Job Interviews

II. The Interviewerâs Preparation

A. Assessing the Organizationâs Needs

B. Advertising the Position

C. Filtering the Applicants

III. Conducting the Interview

A. Assessing Capability

B. Assessing Work Ethic

C. Assessing Interpersonal Maturity

IV. The Behavioral Interview

V. Varying by Employment Purpose

VI. The Resume Probe

VII. Puzzle-Based Interviews

VIII. The Legal Side of Employment Interviews

IX. Summary

3. The Employment Interview: The Job Applicantâs Perspective

I. Starting the Process

II. Resumes

A. What to Do

B. What Not to Do

III. Cover Letters

IV. Preparing for the Interview

V. Summary

4. Online Employment Interviews: Changing the Game

I. The Online Process: First the Ad and then the Interview

II. On-line Interviews

III. Nailing the Online Interview

1. Preparation & Practice
2. Technology and set-up
3. The Interview

IV. Follow-up

V. Summary

5. Performance Appraisal and Exit Interviews

I. Purposes of Appraisal Interviews

II. Levels of Assessment

III. Legal Issues

A. Discrimination

B. Harassment

IV. Common Problems with Appraisal Interviews

A. Problems with Reliability

B. Problems with Validity

V. Methods of Performance Appraisal

A. Management by Objectives.

B. Behavioral Evaluations

C. Forced Rankings

VI. Improving Performance Appraisals

VII. Employee Responses

VIII. The Exit Interview

IX. Summary

SECTION 3: INTERVIEWING IN THE MEDIA

6. Newspaper Interviews

I. The Priority of Accuracy

II. The Interview Process

III. Types of Journalistic Interviews

A. News/Features Interviews

B. Press Conferences

C. Roundup Interviews

D. Reluctant Sources

IV. Levels of Confidentiality

V. Summary

7. Interviews on Radio and Television

I. The Sound Bite

II. Types of Broadcast Interviews

A. Live Interviews

B. Spot Interviews

C. Public Official Interviews

D. Celebrity Interviews.

III. Tricks of the Trade

IV. The Other Side of the Microphone

V. Checkbook Journalism

VI. Summary

8. Interviews in the Political Arena

I. The Press Secretary

II. Media Interviews

A. Newspaper Interviews

B. Broadcast Interviews

III. Spin Doctors

A. Priming

B. Framing

C. Word Choice

IV. Sunday News Shows

V. Campaign Debates

VI. Legislative Hearings

VII. Summary

SECTION 4: RESEARCH INTERVIEWS

9. Qualitative Research Interviews

I. In-Depth Interviews

A. Retrospective Interviews

B. Known Associates Interviews

C. Field Interviewing

D. Extended Telephone Interviews

II. Focus Groups

III. Participant-Observation Research

IV. Data Analysis

V. Ethical Questions

VI. Summary

10. Quantitative Research Interviews

I. Public Opinion Surveys

II. The Polling Process

A. Questionnaire Development

B. Sampling

C. Interviewing

III. What Can Go Wrong

IV. Intercept Interviewing

A. Mall Intercepts

B. Exit Polling

C. Convenience Interviews

D. Mystery Shoppers

V. The Ethics of Audience Analysis

VI. Pseudo-Polling

VII. Summary

11. Oral History Interviews

I. Elements of Oral History

A. Background Research

B. Technical Preparations

C. The Oral Interview

D. The Written Transcript

E. Back to the Library

F. More Interviews

G. Editing the Narrative

II. Oral History for Academic Research

III. Oral History as a Narrative of Family History

IV. Things to Consider

V. Summary

12. Interviews in Context

I. Forensic Interviewing

A. Police Interviews

B. Lawyer Interviews

II. Medical Interviews

1. Functions of Medical Interviews
2. Barriers to Effective Medical Interviews
3. Types of Medical Interviews

The Reverse Interview: What the Patient Should Ask the Doctor