List of Case Studies.
Key Terms for five types of case studies.
List of case studies by title.
Introduction.
Purpose.
Audience.
Product description.
Explanation of the five-step adult learning model.
PART 1: Develop, Adapt, and Use Case Studies.
Introduction to Part 1.
Chapter 1: Case study uses and benefits.
What is a case study?
Why use case studies?
What are the benefits of using case studies?
Cautions.
Examples of the five types of case studies.
1. Identification.
2. Problem Solving.
3. Practice.
4. Application.
5. Serial.
Summary.
Chapter 2: How to write a case study.
Where do case studies fit in workshop design?
How do you develop a case study?
How to overcome problems in developing case studies.
Templates:
Case Study Checklist.
Case Study Critique Sheet.
Customize a Case Study Worksheet.
Sample questions for the five types of case studies.
Facilitator processing questions to promote learning.
Summary.
Chapter 3: How to facilitate a case study.
Using your case studies in Training.
Five steps of adult learning.
Facilitator processing questions.
Using basic facilitation techniques.
Summary.
PART 2: Case Study Exercises.
Introduction to Part 2.
Each chapter in Part 2 offers five types of case studies for twelve workshops available on CD. Suggestions to use each case study are given, including discussion questions and suggested answers to case study questions. Facilitator processing questions and suggested answers to facilitator processing questions help you use these 71 cases instantly.
Case Study Topics by Chapter Number.
Chapter 4: Adult Learning Case Studies.
Adult Learning Identification Case Study 6.
Adult Learning Problem Solving Case Study 7.
Adult Learning Practice Case Study 8.
Adult Learning Application Case Study 9.
Chapter 5: Assertion Case Studies.
Assertion Identification Case Study 10.
Assertion Problem Solving Case Study 11.
Assertion Practice Case Studies 12 and 13.
Assertion Application Case Studies 14, 15, 16.
Assertion Serial Case Study 17.
Chapter 6: Change Management.
Change Management Identification Case Studies 18 and 19.
Change Management Problem Solving Case Study 20.
Change Management Practice Case Studies 21 and 22.
Change Management Application Case Study 23.
Chapter 7: Coaching and Mentoring.
Coaching and Mentoring Identification Case Study 24.
Coaching and Mentoring Problem Solving Case Study 25.
Coaching and Mentoring Practice Case Study 26.
Coaching and Mentoring Application Case Study 27.
Chapter 8: Customer Service.
Customer Service Identification Case Study 28.
Customer Service Problem Solving Case Study 29.
Customer Service Practice Case Study 30.
Customer Service Application Case Study 31.
Customer Service Serial Case Study 32.
Chapter 9: Diversity.
Diversity Identification Case Study 33.
Diversity Problem Solving Case Study 34.
Diversity Practice Case Study 35.
Diversity Application Case Study 36.
Chapter 10: Effective Business Writing.
Effective Writing Identification Case Study 37.
Effective Writing Problem Solving Case Study 38.
Effective Writing Practice Case Study 39.
Effective Writing Application Case Study 40.
Effective Writing Serial Case Study 41.
Chapter 11: Facilitation.
Facilitation Identification Case Study 42.
Facilitation Problem Solving Case Study 43.
Facilitation Practice Case Studies 44, 45, and 46.
Facilitation Application Case Study 47.
Chapter 12: Influencing.
Influencing Identification Case Study 48.
Influencing Problem Solving Case Study 49.
Influencing Practice Case Study 50.
Influencing Application Case Study 51.
Influencing Serial Case Study 52.
Chapter 13: Needs Assessment.
Needs Assessment Identification Case Study 53.
Needs Assessment Problem Solving Case Study 54.
Needs Assessment Practice Case Study 55.
Needs Assessment Application Case Study 56.
Needs Assessment Serial Case Study 57.
Chapter 14: New Employee Orientation.
New Employee Orientation Identification Case Study 58.
New Employee Orientation Problem Solving Case Study 59.
New Employee Orientation Practice Case Study 60.
New Employee Orientation Application Case Study 61.
New Employee Orientation Serial Case Study 62.
Chapter 15: Supervision.
Supervision Identification Case Study 63.
Supervision Problem Solving Case Study 64.
Supervision Practice Case Study 65.
Supervision Application Case Study 66.
Supervision Serial Case Study 67.
Bibliography.
Index.
Author Contact Information.
How to Use the CD-ROM.
