Inside Teams

1. Introduction: A Guide to Benchmarking World-Class Work Teams; Part One: Start-Up and Early Stages; 1. Focusing on the Patient to Meet the Challenges of Health Care Reform, Cape Coral Hospital; 2. The Evolving Role of Leadership in Creating Flexible, Productive Teams, Development Dimension International; 3. Keeping in Step with a Rapidly Changing Market, K Shoes, Ltd; 4. Building Teams from the Ground Up by Developing New Team Skills, Miller Brewing Company; 5. Streamlining Business Processes to Stay Competitive, Mine Safety Appliances Company; 6. Making a Commitment to Involve Everyone in the Change, Pzifer, Inc; 7. Using Teamwork to Redesign Core Processes, Sterling Winthrop, Ltd; 8. Driving Reengineering Through Empowered Teams, UCAR Carbon; Part Two: Experienced and Maturing Stages; 9. Teams in Fast Forward: Building Commitment Quickly, Ampex Systems; 10. Gaining Business Focus Through Mini-Enterprise Units, Bord na MonaPeat Energy Division; 11. The Plant Start-Up That Became the Model for High-Performance Teams, Colgate-Palmolive Company; 12. Making Teams Work in Union and Nonunion Facilities, Hannaford Brothers Company; 13. Project-Based Teams: Creating Flexibility and Focus in a Matrix Environment, Harris Corporation; 14. Achieving Customer Satisfaction by Managing the Whole Business with Teams, Kodak Customer Assistance Center; 15. Using Total Quality Management as the Foundation for Teams, Milwaukee Insurance Company; 16. How Empowered Teams Helped Win the Malcolm Baldrige Award, Eastman Chemical Company; 17. The Baldrige and Beyond: Sustaining Systemwide Reengineering and Empowerment, Texas InstrumentsDefense Systems and Electronics Group; 18. The Language of Teams Can Be Spoken Anywhere, Texas InstrumentsMalaysia; 19. Aligning Systems to Keep Teams on the High-Performance Track, Westinghouse Electronic Assembly Plant; 20. Leading Teams: Transforming Managers into Coaches, Wilson Sporting Goods Company; Part Three: Lessons Learned; 21. Taking a Deeper Look Inside Teams: A Summary of Best Practices; 22. The Future of Teams: Predictions About the Journey Toward Empowerment.