Information Systems

This book captures important developments in the field of Information Systems in the last forty years in the developing world, especially in the Indian context. Information and Communications Technology (ICT) and Information Systems (IS) play a critical role in supporting, complementing and automating managerial decisions, shaping and transforming industries, and contributing to deep societal and economic change. This volume examines a range of topics for those interested in the adoption and use of these technologies across varied situations for both research and practice. It combines empirical studies on the application and impact of IS with commentaries, debates and insights on the transformative role that IT and the IT industry has played, and continues to play, within India as well as globally.

The book draws attention towards issues and challenges that organizations grapple with in tech-enabled environments, and provides a refreshing take on the possibilities provided by automation and computational techniques. It explores the global impact of the technology revolution on economic growth and development, electronic globalization, and the wider opportunities and challenges of a hi-tech world. The chapters cover various themes such as e-government in India, internet-based distribution systems, internet banking, and use of collaborative IT tools and functions to support virtual teams in the software industry and the business process outsourcing industry. Further, they also discuss systems-driven methodological tools such as fuzzy logic and systems thinking which find applications in organizational decision problems.

This volume will interest professionals and scholars of information technology and information systems, computer studies, IT systems, economics, and business and management studies.