Implementing Collaboration Technologies in Industry

Case Examples and Lessons Learned

By: Bjorn E. Munkvold, S. Akselsen (Contribution by), R.P. Bostrom (Contribution by)

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Paperback | 3 December 2002

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Collaboration technologies play a vital role in modern business by providing the infrastructure for key strategies such as collaborative commerce, knowledge management, process improvement, virtual teamwork and e-learning. This book provides a wide-ranging overview of current experiences from industry on the organisational implementation and use of these technologies. It focuses on strategies for overcoming obstacles in the implementation process, and measures that can be taken to enable effective use. Among the key features are: - Overview of the current state of the area of collaboration technologies; - A review of empirical research and a taxonomy of implementation factors; - Six case studies covering different collaboration technologies and organisational settings; - Practical solutions and guidelines for the implementation team. This book will be essential reading for project managers, implementation team members and IT managers. It will also be of interest to anyone researching or studying in relevant areas.

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Preface	p. ix
List of Contributors	p. xii
Overview and Current Trends
Introduction	p. 3
Background and Scope	p. 3
Structure of the Book	p. 4
Collaboration Technology: Overview and Current Trends	p. 7
Introduction	p. 7
Brief Historical Background	p. 7
Classifying Technologies and Applications	p. 8
Current Trends	p. 25
Implementation of Collaboration Technologies: A Review of the Literature	p. 29
Introduction	p. 29
Some Definitions Related to Implementation	p. 30
Challenges in Development and Implementation of Collaboration Technologies	p. 32
Empirical Findings from Previous Field Studies	p. 34
Overall Summary and Conclusions	p. 60
A Taxonomy of Implementation Factors for Collaboration Technologies	p. 63
Introduction	p. 63
Introducing the Taxonomy	p. 64
Organisational Context	p. 65
Implementation Project	p. 67
Technology-related Factors	p. 69
Implementation Process	p. 75
Summary	p. 76
Lessons from Industry
Implementing a Portfolio of Collaboration Technologies in Statoil	p. 81
Introduction	p. 81
Presentation of Statoil	p. 81
Implementation Trajectories for Collaboration Technologies in Statoil	p. 83
Discussion of Experiences	p. 95
Current Initiatives	p. 99
Towards an Integrated Collaborative Solution	p. 102
Further Challenges	p. 104
Lessons Learned from the Statoil Case	p. 106
Implementation and Use of Collaboration Technologies in a Multinational Engineering Group: The Case of Kværner	p. 109
Introduction	p. 109
The Kværner Group	p. 109
Establishing a Global Collaborative Infrastructure: The KINET Project	p. 110
Kværner's Use of Collaboration Technologies	p. 117
Future Challenges	p. 123
Lessons Learned from the Kværner Case	p. 125
Implementation of Data Conferencing in The Boeing Company	p. 129
Overview	p. 129
Data Conferencing	p. 130
The Investigation Phase	p. 131
Technology Transition	p. 137
Organisational Issues	p. 143
Benefits and Shortcomings of Data Conferencing	p. 147
Conclusion	p. 156
Discretionary Adoption of Group Support Software: Lessons from Calendar Applications	p. 159
Introduction	p. 159
Early Computer-Supported Calendaring	p. 163
Computer-Supported Calendaring in the Mid 1990s	p. 166
Factors Contributing to Successful Adoption	p. 171
Conclusion	p. 178
Supporting the Assimilation of Sector-Specific Collaborative Solutions: Ten Commandments	p. 181
Introduction	p. 181
Overview of Projects	p. 184
Ten Commandments for the Assimilation of Collaborative Solutions	p. 188
Reflections	p. 204
Summary	p. 209
Implementation and Use of Collaboration Technology in e-Learning: The Case of a Joint University-Corporate MBA	p. 211
Introduction	p. 211
Background	p. 212
e-Learning and Collaboration Technologies	p. 213
Terry-PwC Consulting MBA programme	p. 216
Implementation Process	p. 224
Collaboration Technology Used in the Programme	p. 229
Key Implementation Guidelines	p. 239
Conclusion	p. 244
Conclusions and Implications
Integrating the Lessons Learned	p. 249
Introduction	p. 249
Organisational Context	p. 249
Implementation Project	p. 258
Technology-related Issues	p. 265
Implementation Process	p. 270
Summary and Conclusion	p. 273
Implications for Practice and Research	p. 275
Introduction	p. 275
Use a Planned Approach - but Prepare for Improvisation	p. 275
Get to Know the Setting	p. 276
Adapt the Marketing of the Project to the Stakeholder Groups	p. 277
Use Pilot Groups	p. 278
Build a Supportive Infrastructure	p. 278
Invest in Training - Including Collaborative Skills	p. 279
Develop Guidelines and Routines for Use	p. 280
Managers - Engage and Stimulate!	p. 281
Establish a Formal Organisation for Maintenance and Further Development	p. 281
Concluding Remarks	p. 282
Implications for Research	p. 282
Collaboration Technology Forums and Resources	p. 285
Product Examples	p. 287
A Taxonomy of Implementation Factors for Collaboration Technologies	p. 289
References	p. 295
Index	p. 301
Table of Contents provided by Publisher. All Rights Reserved.

Implementing Collaboration Technologies in Industry

Case Examples and Lessons Learned

At a Glance

Paperback

Shipping

How to return your order

Defective items

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