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Human-Centered E-Business

By: Rajiv Khosla, Ernesto Damiani, William Grosky

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Hardcover | 31 May 2003

At a Glance

Hardcover
340 Pages

Dimensions(cm)
23.5 x 15.88 x 1.91

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Human-Centered e-Business focuses on analysis, design and development of human-centered e-business systems. The authors illustrate the benefits of the human-centered approach in intelligent e-sales recruitment application, integrating data mining technology with decision support model for profiling transaction behavior of internet banking customers, user-centered context dependent data organization using XML, knowledge management, and optimizing the search process through human evaluation in an intelligent interactive multimedia application. The applications described in this work, facilitates both e-business analysis from a business professional's perspective, and human-centered system design from a system development perspective. These applications employ a range of internet and soft computing technologies.

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You Can Find This Book In

Non-Fiction Computing & I.T.Computer Science Human-Computer Interaction Business & Management Business Aspects of E-Commerce Digital Lifestyle & Online World: Consumer & User Guides Internet Guides & Online Services Industry & Industrial Studies Sales & Marketing Economics Microeconomics

Domestic Trade Business Applications Operating Systems Education Careers Guidance

Preface	p. xv
Acknowledgements	p. xix
Why Human-Centered e-Business?	p. 1
Introduction	p. 1
e-Business and e-Commerce	p. 2
Converging Trends Towards Human-Centeredness	p. 4
Technology-Centeredness vs Human-Centeredness	p. 5
Human-Centered Approach	p. 8
Organization Levels and e-Business	p. 10
Summary	p. 10
References	p. 12
e-Business Concepts and Technologies	p. 13
Introduction	p. 13
e-Business Systems	p. 13
e-Business Strategies	p. 15
e-Business Models	p. 17
Internet and Web Technologies	p. 22
Intelligent Technologies	p. 29
Software Engineering Technologies	p. 55
Multimedia	p. 59
Summary	p. 60
References	p. 61
Converging Trends Towards Human-Centeredness and Enabling Theories	p. 65
Introduction	p. 65
Pragmatic Considerations for Human-Centered System Development	p. 65
Enabling Theories for Human-Centered Systems	p. 78
Discussion	p. 93
Summary	p. 95
References	p. 95
Human-Centered e-Business System Development Framework	p. 103
Introduction	p. 103
Overview	p. 103
External and Internal Planes of Human-Centered Framework	p. 104
Components of the Human-Centered e-Business System Development Framework	p. 107
Activity-Centered e-Business Analysis Component	p. 108
Problem Solving Ontology Component	p. 116
Summary	p. 120
References	p. 121
Human-Centered Virtual Machine	p. 123
Introduction	p. 123
Problem Solving Ontology Component	p. 123
Human-Centered Criteria and Problem Solving Ontology	p. 141
Transformation Agent Component	p. 142
Multimedia Interpretation Component	p. 146
Application of Multimedia Interpretation Component in Medical Diagnosis	p. 151
Emergent Characteristics of HCVM	p. 158
Summary	p. 161
References	p. 162
e-Sales Recruitment	p. 163
Introduction	p. 163
Human Resource Management e-Business Systems	p. 163
Information Technology and Recruitment	p. 164
Activity Centered e-Business Analysis of Sales Recruitment Activity	p. 165
Human-Centered Activity Model	p. 177
Implementation and Results	p. 182
Summary	p. 190
References	p. 190
Customer Relationship Management and e-Banking	p. 193
Introduction	p. 193
Traditional Data Mining and Knowledge Discovery Process	p. 194
Data Mining Algorithms	p. 195
Data Mining and the Internet	p. 197
Multi-layered . Component-based Multi-Agent Distributed Data Mining Architecture	p. 201
Application in e-Banking	p. 202
Data Mining Implementation Results	p. 210
Summary	p. 214
References	p. 215
HCVM Based Context-Dependent Data Organization for e-Commerce	p. 219
Introduction	p. 219
Context-dependent Data Management	p. 221
Context Modeling in XML	p. 225
Flexible Access to Context Information	p. 232
Sample Interaction	p. 239
Summary	p. 241
References	p. 241
Human-Centered Knowledge Management	p. 245
Introduction	p. 245
HCVM approach to Knowledge Sharing and Decision Support in Knowledge Management Systems	p. 246
Resource Description Format (RDF) for Knowledge Representation	p. 248
The Regional Innovation Leadership (RIL) Cycle	p. 249
Knowledge Hub for RIL	p. 249
HCVM and Technological Architecture of the Knowledge Hub	p. 251
Knowledge Hub's Content Management System	p. 252
Decision Support and Navigation Agents	p. 257
Summary	p. 258
References	p. 259
Hypermedia Information Systems	p. 261
Introduction	p. 261
Background	p. 262
Character of Multimedia Data	p. 263
Hypermedia Data Modeling	p. 264
Content-Based Retrieval Indexing	p. 265
Bridging the Semantic Gap	p. 278
Commercial Systems for Hypermedia Information Systems	p. 281
Summary	p. 282
References	p. 282
Human-Centered Intelligent Web Based Missing Person Clothing Identification System	p. 287
Introduction	p. 287
Relevance Feedback	p. 287
Genetic Algorithms and Other Search Techniques	p. 290
Design Components of Clothing Identification System	p. 291
Implementation and Results	p. 301
Relevance Feedback Results	p. 306
Summary	p. 306
References	p. 308
Index	p. 309
Table of Contents provided by Ingram. All Rights Reserved.

Human-Centered E-Business

At a Glance

Hardcover

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