Flexible Systems Management

â Part I: MANAGING FLEXIBILITY.- Chapter 1. Managing Flexibility: Developing a Framework of Flexibility Maturity Model.- Chapter 2. Critical Design Elements for Service Systems.- Chapter 3. Flexibility Intensity: How Market Forces Drive Variability.- Chapter 4. Organizational Excellence through Total Flexi-Quality: People Dimension.- Chapter 5. Examining Comprehensiveness of Strategy Formulation and E-governance Performance.- Part II: PEOPLE FLEXIBILITY.- Chapter 6. Significance of LMX Congruence and its Flexibility on Subordinate Performance and Promotability.- Chapter 7. Practical Insights on Managing Diversity in International ICT Projects.- Chapter 8. Developing Flexible Leaders Flexibly.- Chapter 9. Role Efficacy and People Flexibility: Examining Moderating Functions of Demographic Factors.- Chapter 10. Exploring the Complex Interface between IT Professional and HR: Building Flexibility Applying Cybernetic Concepts.- Part III: PROCESS FLEXIBILITY.- Chapter 11. Incentives for Information Sharing in Collaborative Supply Chains.- Chapter 12. Modelling Flexible Procurement Problem.- Chapter 13. Modeling Hierarchical Relationships among Enablers of Supply Chain Coordination in Flexible Environment.- Chapter 14. Flexibility in Transportation Management Strategy for Improved Efficiency: An Indian Soft Drink Industry Perspective.- Chapter 15. R&D Sustainability of Biotech Start-ups in Financial Crisis.- Part IV: FLEXIBILITY IN TECHNOLOGY AND INNOVATION MANAGEMENT.- Chapter 16. Stakeholder Engagement Methodology in the Context of Innovation Management.- Chapter 17. Strategic Flexibility and its Leveraging Effects on Technological Exploitation.- Chapter 18. A Framework Conceptualization for National Technological Competitiveness.- Part V: BUSINESS FLEXIBILITY.- Chapter 19. Development of Marketing Flexibility for e-Commerce by Assessing Impact of Mobile Devices on Sales with Multiple Classes of Customers.- Chapter 20. Emotional Balancing and Change Outcomes during Post Merger Integration: A Case Study.- Chapter 21. Technology Integration among Stakeholders in Services Sector: A Case Study.- Chapter 22. Managing Demand Variability at Customer Level in a FMCG Company.