First Among Equals

How to Manage a Group of Professionals

By: Patrick J McKenna, David H Maister

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Paperback | 4 April 2005

At a Glance

Paperback
290 Pages

Dimensions(cm)
21.59 x 13.97 x 1.27

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Professional service gurus David Maister and Patrick McKenna have created a practical handbook on how to lead professional colleagues or peers when you lack formal authority. Harvard Business School's Working Knowledge calls it "a timely, easy to read work leavened with action plans and examples."

Whether you have recently been appointed as a group leader or are a battle-scarred veteran, you know that managing professional people is difficult! In this unique handbook, Patrick J. McKenna and David H. Maister argue that leaders will best enable their people to achieve peak performance not by managing them, not by leading them, but by inspiring them.

The authors show you how to actually add value as a group leader or induce people to accept your guidance, even with intelligent professionals who are often free-agents accustomed to having automony to work on grueling assignments with little supervision. They also give advice on how to handle those oh-so-talented but oh-so-annoying professionals who exhibit attitude problems or are just exceedingly difficult to work with, when you need them but they tend to needle you.

The lessons and learning presented here will give you insights and action tips to help you provoke and inspire your people to their full potential.

Industry Reviews

"First Among Equals is a treasure chest of extraordinary value. Open it up and between its covers you'll find an unparalleled source of wisdom from two highly seasoned and extraordinarily credible professionals. McKenna and Maister turn the often elusive and obscure concept of leadership into something tangible and accessible. With rich detail and straight talk, they offer practical lessons, usable tools, and case examples from the real world. This is advice and counsel you can trust, and every manager of professionals (no, every manager in any setting) should take it to heart." -- Jim Kouzes, coauthor of The Leadership Challenge and Encouraging the Heart "This book makes a unique and very useful contribution to the field of leadership and management of professionals. It captures both fundamental principles that are characteristic of the better firms as well as offering dozens of practical specifics." -- Jon R. Katzenbach, coauthor of The Wisdom of Teams and The Discipline of Teams, and author of Peak Perfomance "This is a timely, easy-to-read work leavened with action plans and examples." -- Harvard Business School Working Knowledge for Business Leaders

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You Can Find This Book In

Non-Fiction Reference, Information & Interdisciplinary Subjects Encyclopaedias & Reference Works Reference Works Business & Management Management & Management Techniques Leadership & Motivation for Management Consultancy & Grants for Businesses Management of Specific Areas Personnel & Human Resources Management

Introduction	p. xix
Getting Ready
Clarify Your Role: How, exactly, do you add value as a group leader?	p. 3
Confirm Your Mandate: Is there an explicit agreement about your rights and responsibilities?	p. 11
Build Relationships-One at A Time: What are the key skills you must have?	p. 27
Dare to Be Inspiring: Do you know how to inspire people?	p. 45
Coaching the Individual
Win Permission to Coach: How do you get people to accept your guidance?	p. 59
Listen to Build Rapport: Do people think you are a good listener?	p. 75
Deal Differently with Different People: How can you understand and respond to people's differences?	p. 83
Help Underperformers: How can you be useful to those who need assistance?	p. 105
Tackle the Prima Donnas: How do you deal with difficult people?	p. 113
Build Support for Change: How do you get people to buy into the need for change?	p. 121
Coaching the Team
Clarify Group Goals: Does your group have specific, clearly articulated, shared objectives?	p. 131
Develop Your Group's Rules of Membership: What do members of your group owe to each other?	p. 137
Build Team Trust: What gets group members to trust each other?	p. 151
Throw Down a Challenge: Has your group selected an exciting challenge?	p. 165
Energize Your Meetings: What are good meeting disciplines?	p. 175
Give Recognition: How do you acknowledge accomplishments?	p. 193
Resolve Interpersonal Conflicts: What do you do when team members fall out?	p. 201
Deal with Your Crises: How do you respond to dramatic events?	p. 207
Building for the Future
Nurture Your Juniors: How do you deal with your junior staff?	p. 221
Integrate New People: How do you ensure the success of new hires?	p. 231
Control Your Group's Size: How do you respond to the problems of size?	p. 237
Measure Group Results: How do you measure your group's success?	p. 241
Why Bother? Why would you want to do all this?	p. 259
Notes on Sources	p. 267
Further Reading	p. 273
Bibliography	p. 275
Acknowledgments	p. 277
Index	p. 281
Table of Contents provided by Ingram. All Rights Reserved.

First Among Equals

How to Manage a Group of Professionals

At a Glance

Paperback

Industry Reviews

Shipping

How to return your order

Defective items

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