Feedback Toolkit

16 Tools for Better Communication in the Workplace

By: Rick Maurer, Nigel Hooper

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eText | 14 January 2011 | Edition Number 2

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This book provides expert guidance on using feedback as a performance improvement tool. It includes many simple tools readers can use to improve feedback in their work unit. The book suggests that feedback works best when the giver and receiver realize that they are in a dance together.