Failure to Communicate

How Conversations Go Wrong and What You Can Do to Right Them

By: Holly Weeks

Write A Review

Hardcover | 1 September 2008

Sorry, we are not able to source the book you are looking for right now.

We did a search for other books with a similar title, however there were no matches. You can try selecting from a similar category, click on the author's name, or use the search box above to find your book.

Your stomach's churning; you're hyperventilating -- you're in a badly deteriorating conversation at work. Such exchanges, which run the gamut from firing subordinates to parrying verbal attacks from colleagues, are so loaded with anger, confusion, and fear that most people handle them poorly: they avoid them, clamp down, or give in.

But dodging issues, appeasing difficult people, and mishandling tough encounters all carry a high price for managers and companies -- in the form of damaged relationships, ruined careers, and intensified problems.

In Failure to Communicate, Holly Weeks shows how to master the combat mentality, emotional maelstrom, and confusion that poison difficult conversations. Drawing on her many years as a consultant and coach to leaders and executives, the author explains:

· Why we turn to ineffective tactics when the heat is on

· How to avoid the worst pitfalls of difficult conversations, and how to pull yourself out if you fall in

· Ways to regain your balance and inject respect into stressful conversations, even when you've been confronted, infuriated, or wronged

· Strategies for mitigating aggression and defensiveness, and for clearing the fog of misconceptions

· How to get through the hardest conversations with your reputation and relationships intact

Using proven techniques paired with detailed real-life examples, Weeks equips you with the strategies and practices you need to transform even the toughest conversations.

Shipping

	Standard Shipping	Express Shipping
Metro postcodes:	$9.99	$14.95
Regional postcodes:	$9.99	$14.95
Rural postcodes:	$9.99	$14.95

Orders over $0.00 qualify for free shipping.

How to return your order

At Booktopia, we offer hassle-free returns in accordance with our returns policy. If you wish to return an item, please get in touch with Booktopia Customer Care.

Additional postage charges may be applicable.

Defective items

If there is a problem with any of the items received for your order then the Booktopia Customer Care team is ready to assist you.

For more info please visit our Help Centre.

You Can Find This Book In

Non-Fiction Reference, Information & Interdisciplinary Subjects Interdisciplinary Studies Communication Studies Self-Help, Personal Development & Practical Advice Advice on Careers & Achieving Success Business & Management Management & Management Techniques Business Communication & Presentation

Introduction: When Conversations Go Wrong	p. 1
Anatomy of Hard Talks	p. 15
What's Wrong with What We Do	p. 27
Rethinking What We Do: Finding Balance	p. 39
Acting Unilaterally	p. 61
Conversational Warfare and the Combat Mentality	p. 75
Out of Combat: Changing the Game	p. 89
Caught Up in Emotions	p. 113
Out of Emotion's Grip: Increasing Skill	p. 127
Working Blind in the "Breakdown Gap"	p. 155
Out of the Breakdown Gap: Strategy and Tactics	p. 169
Conclusion: Getting Back on Track	p. 209
Notes	p. 227
Index	p. 229
Acknowledgments	p. 237
About the Author	p. 239
Table of Contents provided by Ingram. All Rights Reserved.

Failure to Communicate

How Conversations Go Wrong and What You Can Do to Right Them

Shipping

How to return your order

Defective items

You Can Find This Book In

More in Management & Management Techniques

The 5 Types of Wealth

A Transformative Guide to Design Your Dream Life

Champions Do Extra

Lessons from the rugby legend on resilience, mindset and leadership

Where the Light Gets In

Simple, playful and profound perspective shifts to change your life for fans of Brene Brown, Mel Robbins, James Clear

Principles

Life and Work

Red Brick Thinking

Make Space. Find Focus. Move Forward.

Outwitting the Devil®

The Secret to Freedom and Success

The Power of Positive Leadership, Revised & Updated

The 9 Essential Principles and Practices to Be a Great Leader

The Power of the Learning Mindset

How the Best Leaders Foster Curiosity, Develop Innovative Teams, and Achieve Exponential Growth

The Infinite Game

From the bestselling author of Start With Why

The New One Minute Manager

Based on the All-Time #1 Bestseller on Managing Your Work and Life

Find Your Why

A Practical Guide for Discovering Purpose for You and Your Team

What's Your Dream?

Find Your Passion. Love Your Work. Build a Richer Life.

Strong Ground

The Lessons of Daring Leadership, the Tenacity of Paradox and the Wisdom of the Human Spirit

Women Living Deliciously

THE LIFE-CHANGING BOOK EVERY WOMAN DESERVES

Not Everything Counts but Everything Matters

Special Grand Final Edition

$10 Meals with Chelsea

Weekly meal plans . Tasty dinner recipes . Average $2.50 per serve

Radical Candor - Fully Revised and Updated Edition

How to Get What You Want by Saying What You Mean

A Guide to the Project Management Body of Knowledge (PMBOK Guide) - English

7th edition

Micro-Habits

Tiny Changes That Supercharge High Performance

Art Of War

Arcturus Silkbound Classics

The Daily Stoic

366 Meditations on Wisdom, Perseverance, and the Art of Living: Featuring New Translations of Seneca, Epictetus, and Marcus Aurelius

Leaders Eat Last

Why Some Teams Pull Together and Others Don't

Dare to Lead

Brave Work. Tough Conversations. Whole Hearts.

The 7 Habits of Highly Effective People

30th Anniversary Edition

This product is categorised by