Facilitation Techniques for Consultants

Indispensable tools to engage clients, improve meetings and build collaborative teams

By: Ingrid Bens

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Paperback | 8 April 2016

At a Glance

Paperback
132 Pages

Dimensions(cm)
27.94 x 21.59 x 0.71

Paperback

$44.75

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Consultants spend years developing their expertise in their respective fields, but most never learn to how to facilitate. This is a major skill gap when you consider just how much time expert consultants spend in client meetings.

This book aims to close that skill gap by describing the essential facilitation techniques that all expert consultants need to know. This book:

describes the core practices and tools used by facilitators
offers guidelines about effective questioning
provides a bank of the key questions that consultants typically ask
explains five different methods for helping groups make decisions
provides instructions for using seven key conflict resolution tools
outlines practical ways to ensure that every meeting is truly effective

In addition, this book outlines the essential conversations that all expert consultants need to be able to facilitate. Having a clear step-by-step process takes the stress out of large group meetings and makes them look orderly and well planned.

Each of the essential conversations described features instructions for structuring the dialogue and arriving at decisions that everyone can live with. These structured conversations include:

Discovery
Environmental Scanning
Project Kickoff
Vision and Mission
Work Planning, Roles and Responsibilities
Risk Assessment
Stakeholder Analysis
Communication Planning
Status Update Meeting
Creative Thinking
Mid-point Check
Systematic Problem Solving
Constructive Controversy
Survey Feedback
Interpersonal Issue Resolution
Overcoming Resistance
Project Retrospective
Project Adjournment

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