Engineering Communication

1. BUILDING A FOUNDATION. The Relevance of Engineering Communication. Characteristics of Engineering Communication. Necessity for a Specific Audience. Integration of Visual Elements. Ease of Selective Access. Timeliness. Structure. Ethics. Definitions. Codes of Ethics. Applications. Conclusions. Cultural Impact. Cultural Preferences. Cultural Referents. The Issue of Gender. Correct Language. Definition. Explanation. Advice. Case Studies. Grandstone Technical Institute (GTI). Ann Arbor University (AAU). Accelerated Enterprises Ltd. (AEL). Radisson Automobiles Inc. (RAI). Exercises. Useful Web Sites. 2. THE CMAPP ANALYSIS. Transactional Communication Models. The CMAPP Communication Model. Definitions. Analysis Tips. Example. Interrelationships Among CMAPP Elements. Applications. Case Study 2A): AAU Student Association Function. Situation. Issues to Think About. Revision. Case Study 2B): Reorganization Notice at RAI. Situation. Issues to Think About. Exercises. Useful Web Sites. 3. COMPLEMENTARY ATTRIBUTES OF THE CMAPP MODEL. Abbreviations and Acronyms. Complementary CMAPP Attributes. 5WH. KISS. ABC. CFF. CAP. Case Study 3: AAU Registration. Situation. Issues to Think About. Exercises. Useful Web Sites. 4. RESEARCH AND REFERENCE WORKS. Research. Libraries. Online Searches. Documenting Sources. Plagiarism. Ethics. Style Guides. Language Use Tools. Dictionaries. Thesauruses. Grammars. Electronic References. Professional Development: Staying up to Date. News Alerts. News Feeds. Case Study 4: AEL Documentation. Situation. Issues to Think About. Exercises. Useful Web Sites. 5. FROM DATA TO INFORMATION. Data versus Information. Process and Structure. A Note on Process. Collecting Data. Organizing Data into an Outline. Refining the Outline. Subordination. Division. Parallelism. The Information-Evaluation Distinction. Simple Examples. Case Study 5: GTI Student Union Facilities Leasing Report. Situation. Issues to Think About. Exercises. Useful Web Sites. 6. DIGITAL / SOCIAL MEDIA. Social Media. Facebook. Google+. Blogs. Twitter. LinkedIn and Other Groups. YouTube. Image-Sharing Platforms. Creating a Social Media 'Hub'. Open-Source Collaboration. Smartphone and Tablet Mobile Apps. Case Study 6: AAU Student Association Function: Before, During and After. Situation. Issues to Think About. Exercises. Useful Web Sites. 7. VISUAL ELEMENTS IN WRITTEN AND ORAL COMMUNICATION. Document Visuals. Body Text and Level Heads. Headers and Footers. White Space. Justification. Fonts. Other Attributes. Visuals in Documents and Presentations. Information and Impression. Considerations. Charts and Tables. Clip Art and Other Web Visuals. Clip Art. Other Web Visuals. Case Study 7: RAI Report on Participation in the GTI Internship Program. Situation. Issues to Think About. Exercises. Useful Web Sites. 8. REPORTS, SUMMARIES, AND ABSTRACTS. Reports Overview. Rationale. Hierarchy. Level of Technicality. Informal/Short Reports. Single Focus. Varied Product Format. Length. Content Type. Classification. Categories. Formal Reports. Characteristics. Conventions. Specific Technical Report Issues. Technical Report Examples. Summaries and Abstracts. Categories. Content and Length. Content Summary Process. An Ethical and Cultural Aside. Case Study 8: AEL Engineering Report. Situation. Issues to Think About. Revision. Exercises. Useful Web Sites. 9. MECHANISM DESCRIPTION, PROCESS DESCRIPTION, AND INSTRUCTIONS. Mechanism Description. Leonardo's Mechanisms. Simple Technical Description. Process Description. Process Description Strategy. Complex Description. Computerized Hyperlinks. Hyperlinked Descriptions. Instructions. Characteristics. Strategy. Case Study 9: Written Instructions for ShowRight. Situation. Issues to Think About. Exercises. Useful Web Sites. 10. PERSUASIVE COMMUNICATION. Persuasive Strategies: Intellect versus Emotion. Strategies for Conveying News. Conveying Good News. Conveying Bad News. Targeting the Intellect: Logical Argumentation. Deductive Strategy. Inductive Strategy. Syllogisms. Logical Fallacies. A Note on Ethics.