| Introduction | p. XI |
| "Revolutions" Do Occur | p. XII |
| What Is "Electronic Business"? | p. XV |
| Whirlwind of Change | p. 1 |
| Why Me, Why Now? | p. 3 |
| New Rules in an Ancient Game | p. 4 |
| Threat or Opportunity? | p. 7 |
| What is "Electronic Business"? | p. 9 |
| Electronic Business Starts to Flower | p. 11 |
| Electronic Catalogs: Selling Made Simple | p. 13 |
| Electronic Catalogs: Buying Made Better | p. 15 |
| Falling Barriers, Falling Prices | p. 18 |
| Banking on the Internet | p. 19 |
| Best of Both Banking Worlds | p. 22 |
| Insurance | p. 23 |
| Investing Online | p. 25 |
| Online Retailing | p. 28 |
| The Disappearing Middlemen | p. 31 |
| The Amazon Skyrocket | p. 33 |
| Traveling On | p. 36 |
| Everything Works Online, Except for the Mall Experience | p. 37 |
| Advertising and the Media | p. 39 |
| Selling Sex ... and Gambling | p. 41 |
| Electronic Business Background | p. 45 |
| Transition from Geographic to Electronic Communities | p. 45 |
| Geographic Boundaries Are Changing Rapidly | p. 47 |
| Businesses Are Built to Serve Communities | p. 47 |
| Globalization | p. 48 |
| Globalization of Ownership | p. 52 |
| Globalization of Financial Systems | p. 54 |
| From the Organizational to Individual Mindset | p. 55 |
| Revolution in Telecommunications | p. 58 |
| Internal Processes | p. 60 |
| Organizations as Federations | p. 60 |
| Dictators Are Out in Organizations as Well | p. 61 |
| Productivity Improvements | p. 64 |
| Productivity No Longer the Only Key | p. 65 |
| The Entrepreneur as Leader | p. 67 |
| Intellectual Property Rights | p. 69 |
| Electronic Business Technology | p. 71 |
| Basic Technologies | p. 72 |
| Computing | p. 75 |
| Telecommunications Transmission | p. 77 |
| Connection Technologies for the Internet | p. 78 |
| Access Technologies | p. 78 |
| Consumer Electronics | p. 80 |
| Security | p. 81 |
| The Internet | p. 83 |
| The Web and the Browser | p. 84 |
| Everybody's a Publisher | p. 85 |
| The Internet as an Enabler of Technology | p. 87 |
| Migration from Client/Server to Internet Technology | p. 87 |
| Software | p. 94 |
| Application Development | p. 94 |
| Development Tools | p. 95 |
| The Impact of Java | p. 95 |
| Coding the Process | p. 97 |
| The Future | p. 98 |
| Electronic Business Barriers | p. 101 |
| Fundamental Issues | p. 102 |
| Knowing What to Do | p. 102 |
| Crossing the Chasm | p. 104 |
| Getting the Right People | p. 106 |
| Who Do You Do It With? | p. 107 |
| Organizational Barriers | p. 109 |
| Impact on Organizations | p. 110 |
| Transition | p. 112 |
| How Do You Organize Electronic Business? | p. 114 |
| Responsibility | p. 115 |
| Channel Conflict | p. 116 |
| Operational Barriers | p. 117 |
| Management of Security, Authentification and Access | p. 117 |
| Creation and Maintenance of Content | p. 118 |
| Performance and Scaling | p. 119 |
| User Interface Barriers | p. 121 |
| Financial Barriers | p. 122 |
| Costs | p. 122 |
| Pricing | p. 124 |
| Billing | p. 125 |
| Collection and Payment | p. 125 |
| Digital Cash | p. 126 |
| Accounting Systems | p. 126 |
| Taxes | p. 127 |
| Technology Barriers | p. 128 |
| Security | p. 128 |
| Standards | p. 130 |
| Integration | p. 132 |
| The Y2K Situation | p. 132 |
| Language Barriers | p. 133 |
| Legal Barriers | p. 134 |
| Copyrights and Trademarks | p. 134 |
| Licensing | p. 135 |
| Government Regulations | p. 135 |
| Industry Examples for the 21st Century | p. 137 |
| Electronic Business Market Forecasts | p. 137 |
| Electronic Investing and Finance | p. 142 |
| Electronic Banking | p. 143 |
| Digital Money | p. 143 |
| Banks of the Future | p. 146 |
| Breaking down Barriers | p. 148 |
| SOHO Electronic Banking | p. 150 |
| Insurance | p. 152 |
| Travel | p. 153 |
| Retailing | p. 156 |
| Media | p. 160 |
| Telecommunications | p. 162 |
| Need for Business R & D | p. 165 |
| Beyond Tomorrow | p. 167 |
| Electronic Business Perspectives for the Individual | p. 167 |
| Power to the Individual | p. 167 |
| Increased Fragmentation | p. 169 |
| Participation | p. 170 |
| Creative Content | p. 171 |
| Education | p. 172 |
| Community Managers | p. 173 |
| Electronic Business Perspectives for Organizations | p. 174 |
| The Electronic Commerce Landscape | p. 174 |
| Penetration of Electronic Commerce | p. 177 |
| Electronic Trading Community Development | p. 178 |
| Electronic Auctions | p. 179 |
| Electronic Business Changes the Marketing Industry | p. 179 |
| New Electronic Business Services | p. 180 |
| Four Key Parameters | p. 180 |
| Internet Services Coming Your Way | p. 183 |
| In-House Versus Packaged Applications | p. 183 |
| Applications Software | p. 184 |
| Rebirth of the Service Bureau | p. 185 |
| Emerging Application Service Providers | p. 188 |
| Growth of Application Rental | p. 189 |
| Trends and Issues | p. 190 |
| Early Adopters | p. 190 |
| Peering Agreements | p. 191 |
| Electronic Applications Over the Next Five Years | p. 192 |
| Later On | p. 194 |
| Myths and Imperatives of Electronic Business | p. 197 |
| Beware the Myths | p. 197 |
| Electronic Business Imperatives | p. 203 |
| Conclusion | p. 210 |
| Siemens Business Services | p. 211 |
| Positioned for the Future | p. 212 |
| Built-In Convergence | p. 214 |
| Exemplary Electronic Business Solutions | p. 215 |
| Internet Service Provider for Garanti Bank | p. 215 |
| NetBank AG: An Internet-Only Bank | p. 217 |
| Bank Austria: One-to-One Banking | p. 218 |
| TECCOM: E-Commerce for Vehicle Spares | p. 219 |
| Siemens Mall: E-Commerce-Business to Business | p. 221 |
| Smart Card Solution for Ruhr University Bochum | p. 222 |
| SBS Track Record | p. 223 |
| Glossary of Terms | p. 227 |
| Table of Contents provided by Publisher. All Rights Reserved. |