List of Figures.........................................xi
Testimonials..........................................xiii
Preface..................................................xv
Acknowledgments................................xvii
Introducing the SHIFT Framework.........xix
Stage 1 Start........................................................1
Chapter 1 Understanding the Need for Transformation.....................3
Chapter 2 Organizational Readiness Assessment..............................15
Chapter 3 Defining Your Transformation Vision..............................23
Stage 2 Harmonize..................................................................37
Chapter 4 Planning for Transformation Success...............................39
Chapter 5 Building a Culture of Change..........................................57
Chapter 6 Leading The Change........................................................65
Stage 3 Integrate.....................................................................79
Chapter 7 Communication as the Engine of Change.......................81
Chapter 8 Fostering an Adaptable Workforce...................................89
Chapter 9 Turning Resistance Into Resilience..................................97
Stage 4 Facilitate...................................................................109
Chapter 10 Innovation as a Core Driver...........................................111
Chapter 11 Fostering an Innovation Ecosystem................................119
Chapter 12 Experimentation and Learning Loops............................129
Stage 5 Transform.................................................................141
Chapter 13 Choosing the Right Change Management Frameworks................143
Chapter 14 Technology and Data as Transformation Enablers........................153
Chapter 15 Keeping Your Transformation on Track..........................161
Conclusion..........................................................................................173
About the Author................................................................................177
Index..................................................................................................179