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Developing Quality Systems in Education - Geoff Doherty

Developing Quality Systems in Education

By: Geoff Doherty (Editor)

Paperback Published: 22nd September 1994
ISBN: 9780415098298
Number Of Pages: 346

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"Developing Quality Systems and Educational Organisations" presents an overview of the pitfalls, problems and vicissitudes of implementing quality standards in education. It explores theoretical issues, such as the relationship between the customer and academic culture, but also has a strongly practical theme, looking at the advantages and disadvantages of quality systems through a series of case studies taken from a variety of geographical locations including California, Wisconsin, Virginia, Missouri and Alaska. This book looks to the future in developments for the education sector by taking a management approach to the study of systems in both higher education and at the school level.

Goodness...quality...excellence?p. v
Editor's Forewordp. xiv
Acknowledgementsp. xvi
Abbreviationsp. xvii
Some General and Theoretical Issuesp. 1
Introductionp. 3
The Consumer Paradigm in Public Managementp. 35
Quality Issues in Higher Educationp. 52
The Idea of Qualityp. 68
Total Quality Management in Educationp. 83
Is There a Place for Total Quality Management in Higher Education?p. 106
Staff Appraisal Training and Total Quality Managementp. 120
Higher Educationp. 133
Total Quality Management in Higher Educationp. 135
Bringing Total Quality Improvement into the College Classroomp. 149
Doing Total Quality Management the Hard Wayp. 174
A Foot in Two Campsp. 190
Further and Vocational Educationp. 205
A Quality Journeyp. 207
From Systems to Leadershipp. 226
Listening to the Voice of the Customerp. 242
Sandwell College and Bs 5750p. 258
Schoolsp. 271
The Application of Quality Management Principles in Education at Mt Edgecumbe High School, Sitka, Alaskap. 273
The Buckpool Experience of Developing Quality Systemsp. 289
Referencesp. 298
On the Road to Qualityp. 299
Networking for Quality Improvementp. 307
Name Indexp. 320
Subject Indexp. 323
Table of Contents provided by Publisher. All Rights Reserved.

ISBN: 9780415098298
ISBN-10: 0415098297
Audience: Tertiary; University or College
Format: Paperback
Language: English
Number Of Pages: 346
Published: 22nd September 1994
Country of Publication: GB
Dimensions (cm): 24.13 x 16.51  x 2.54
Weight (kg): 0.48
Edition Number: 1

Earn 328 Qantas Points
on this Book

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