Developing Churn Models Using Data Mining Techniques and Social Network Analysis

By: Goran Klepac, Robert Kopal, Leo MrÅ¡iÄ?

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Hardcover | 31 July 2014

At a Glance

Hardcover
328 Pages

Dimensions(cm)
25.4 x 18.42 x 2.54

Hardcover

$311.36

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Churn prediction, recognition, and mitigation have become essential topics in various industries. As a means for forecasting and manageing risk, further research in this field can greatly assist companies in making informed decisions based on future possible scenarios.

Developing Churn Models Using Data Mining Techniques and Social Network Analysis provides an in-depth analysis of attrition modeling relevant to business planning and management. Through its insightful and detailed explanation of best practices, tools, and theory surrounding churn prediction and the integration of analytics tools, this publication is especially relevant to managers, data specialists, business analysts, academicians, and upper-level students.

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